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Finance committee  Well, airports have been investing significant amounts of money into new baggage systems, in part because the needs in terms of screening of baggage are increasing. That certainly improves the delivery times. The wait to leave the customs hall is not really related to that. Tra

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  Thank you for the question. I will answer it in English. Certainly, CBSA has been very successful in the last few years in working with airports. Airports have made a lot of the technological investments in things like kiosks that allow more travellers to be processed without ha

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  Certainly, a lot of the technology that we have and the kiosks that are in place are new, so some of the familiarity with how to use the systems will come with time. There is an educational component to this. I would say it's an ongoing effort with CBSA. You're seeing kiosks bein

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  Kelowna is actually the only one that I'm aware of that's a national system airport that did come from municipal. It is a special case. We know consultations and work have been done on the file. Our understanding is that most of it has concentrated on the eight largest airports,

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  I really don't know the extent that they've been looking at airports other than what we—

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  When large organizations are considering communities to locate themselves in, access to efficient airports with a lot of air service is one of the criteria they will often look at. We've made recommendations today in terms of CBSA and CATSA. If executives can't get through the a

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  Thank you for the question. The subject is quite complex. But the cost of air tickets really is a problem, especially for airports close to the border. On that, on the revenue side, as I've said, we've put forward a couple of recommendations allowing airports to be a little mor

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  Correct. We did spend a lot of time working with CATSA on some of that stuff in terms of education, trying to improve processes, and that sort of thing. It's one of the reasons why CATSA Plus helps because, in terms of the process, you actually have four parallel stations, so fou

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  There's a reason for that. Our airports have a variety of views on the file, so at the moment, we're not taking a position. Nothing concrete has been put forward, so there isn't anything to react to and that's why I didn't address it. Our airports have a variety of views and they

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  Well, we have. CATSA Plus employs technology, but it's also procedural changes. There is some capital investment required, and CATSA has a plan to roll that out at the highest volume airports. Unfortunately, budget 2017 has stalled that, so it's only partially implemented in Toro

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Finance committee  Mr. Chair, ladies and gentlemen, thank you for this invitation to appear before you today as part of your pre-budget consultations. My name is Daniel-Robert Gooch, and I am President of the Canadian Airports Council. Let me start by thanking you for supporting the CAC's 2017 bu

September 20th, 2017Committee meeting

Daniel-Robert Gooch

Transport committee  Yes. That's an ongoing thing. That happens all the time. When there are major incidents, everybody gets together and asks what they did wrong here, how they dropped the ball, and how they could do this better. And it happens not just—

September 14th, 2017Committee meeting

Daniel-Robert Gooch

Transport committee  That's what I'm talking about as well.

September 14th, 2017Committee meeting

Daniel-Robert Gooch

Transport committee  There are. Each airport is set up differently, but there are situation rooms. Some of these things happen very quickly, and when situations like this occur, it's a mess and everybody is just trying to do their best job. They're trying to get the travellers to where they're going

September 14th, 2017Committee meeting

Daniel-Robert Gooch

Transport committee  As I said earlier, the interaction at an airport is quite complex. There are many different parties involved, and it's not always visible where the issue is. The ramp employee you spoke about actually is usually an airline employee. There's a lot of misunderstanding about who doe

September 14th, 2017Committee meeting

Daniel-Robert Gooch