Veterans Affairs committee  Thank you for the question. Veterans have access to case management services based on their needs. All veterans—regardless of their service, demographic profile and where they live—have access to those services based on their needs, which are assessed when they turn to the offic

Veterans Affairs committee  The assessment is focused on the veteran's needs. No distinction is made among veterans when it comes to access to case management services. Access to those services depends on the needs of the veteran and their family.

Veterans Affairs committee  Case management is an engagement process with the client. We identify the needs and the objectives veterans and their families want to meet. Once the results have been achieved, the next step consists in “disengagement” because the individual no longer needs case management servi

Veterans Affairs committee  A relationship is established between the case manager and the interdisciplinary team supporting the veteran. The decision, which is always based on the need, involves the veteran and the case manager. Case management services continue to be provided if they are necessary. That d