Citizenship and Immigration committee  The process they have now would be optimal with the improvements that we've recommended here today.

Citizenship and Immigration committee  No, I don't agree with that. Again, it could be a regional difference, but in Toronto it's absolutely not the case that most people are civil servants.

Citizenship and Immigration committee  There's a fairly diverse mix, at least in the central region.

Citizenship and Immigration committee  I think vacancies of any kind are a serious concern, because when you don't have a full complement of people who are making decisions, you get backlogs. When you get backlogs, you incentivize people with weak claims to make claims because they get the benefit of staying in Canada

Citizenship and Immigration committee  They should be fully staffed up. There should be enough decision-makers to make these judgments within a reasonable period of time.

Citizenship and Immigration committee  To listen to the administration of the IRB, yes, I think that is the problem. It's under-resourcing. As far as I know, with this influx of irregular border-crossers that happened, which has increased the backlog quite substantially, there hasn't been a commensurate influx of reso

Citizenship and Immigration committee  I don't know the answer to that. Do you know, Mr. Boulakia?

Citizenship and Immigration committee  I would say a better training and appointment process.

Citizenship and Immigration committee  I agree 100%.

Citizenship and Immigration committee  I agree with my friend.

Citizenship and Immigration committee  I defer to my friend on that.

Citizenship and Immigration committee  The claimants deserve to know what happened. The claimants deserve a resolution to their complaint. If they've been treated badly, they should get a response to that, a substantive response.

Citizenship and Immigration committee  I agree with the caveat that as counsel, of course our training is that we should vigorously defend our client, including making a complaint if it's justified, and not be afraid to go in front of that member again, but to the degree that it's possible, I think it's not very optim

Citizenship and Immigration committee  Yes. With any kind of training, you have to see results. I mean, that's just a general principle, not just with the board. I would expect, if I send my staff for training, to see the results of it.

Citizenship and Immigration committee  Yes. I agree 100%.