Veterans Affairs committee  We're trying to bundle services. I'll use a tragic example. If someone has ALS, we know the outcome and we're bundling the services so if they come forward with a diagnosis, we automatically approve everything in one package deal to make it easier and accelerate decision-making r

Veterans Affairs committee  The veterans independence program is an example. If you have an injury as a result of service and you're getting more and more frail, we will pay support to you to try to keep you at home. We know that you will be healthier at home longer before you have to go into a long-term ca

Veterans Affairs committee  As we look at that terminology “automatic approvals”, it's almost a presumptive approach to injuries. It builds on what I mentioned a moment ago about what some of our allies are doing. We generally know that if someone has been in a certain trade doing a certain kind of deployme

Veterans Affairs committee  I was on a roll here. All that is bringing more veterans through the door.

Veterans Affairs committee  I would say that the number I was briefed on was in the order of 35%. Parking Ste. Anne's to the side, Charlottetown alone went from 2,000 to about 1,100 employees.

Veterans Affairs committee  They are disability folks and some in corporate services. I would have to triage it all, but they were also in the field. There is a significant reduction concurrent with increasing demand and more veterans coming forward.

Veterans Affairs committee  That was from 2012 to 2014.

Veterans Affairs committee  Thanks very much for that question. Again, my associates and I were at a Five Eyes veterans affairs conference with the Australians who hosted. This year it's with the Americans. We are constantly looking for best practices across the board. The Australians benchmarked how the

Veterans Affairs committee  Can I touch on the budget again? I know my chief financial officer will start to quiver here. We get the money we require for veterans, and we're never sure how many veterans will present. The one variable we don't control is the number of veterans who ask for service. We start

Veterans Affairs committee  In a minute and a half, yes, yes, no and no. On veteran hiring, not every veteran makes a great social worker. We have to be very careful, because sometimes bringing folks in triggers.... At the same time, as one of my kids going through basic training told me, “Hey, Dad, that s

Veterans Affairs committee  For the education and training benefit and career transition service—

Veterans Affairs committee  We're trying to do process renewal and to ask what we stop doing to make it better, and also, how we can digitize. Thirty-seven per cent of all of our claims are hearing and tinnitus. We're trying to figure out how we digitize that, from the audiogram right into the system. Can

Veterans Affairs committee  We will maintain paper, read analog applications. We have 100-year-old veterans with laptops and iPads—you sent me notes—and we have 20-year-olds who don't want to touch technology. We need to show love and compassion to all of them. I think with that introduction, I'll hand it

Veterans Affairs committee  I'm not sure we have a comparator back to that time. Go ahead, Sara. Let's give you some air time.

Veterans Affairs committee  May I also add, however, that especially in field operations, but even on the policy and the corporate side attrition in the field is generally 12%. Not only do we have to augment with additional hires to meet the demand, because more case-managed veterans require case managers a