Official Languages committee  There are a certain number of services, and normally we are able to meet needs—

Official Languages committee  Thank you for the question. I think, as it relates to our external contracts, it's similar with almost any contracting vehicle. We have a quality assurance process, and we do take a look at the different providers, especially if there's one where we're seeing a consistency and t

Official Languages committee  We are able to meet needs 82% of the time. That's a normal percentage. However, for urgent requests, we negotiate with the client. We sometimes receive requests that must be completed the same day within a few hours. It always depends on the case and on various considerations, bu

Official Languages committee  Yes, we can give you the data. I don't have the numbers with me.

Official Languages committee  There are a few examples. The market is not completely lacking. Instead, we are currently identifying the best models out there and developing something with a university. At this point, most of the time, it's a mix. Training is provided in the form of courses, and the expertise

Official Languages committee  Yes.

Official Languages committee  Yes.

Official Languages committee  Yes.

Official Languages committee  Good question. Thank you. Roughly speaking, post-editing is a form of quality assurance. There are freelancers who work on contract for us. We post-edit their texts to make sure that the texts meet our quality standards. We do the same for a text translated using a technologica

Official Languages committee  I'll take the question. We don't have exact figures for our recruitment plans. We are focused on assessing our volume of work, on meeting our clients' needs, and, at the same time, on finding the ideal balance between our internal and external resources. At the moment, we are ge

Official Languages committee  Yes.

Official Languages committee  I will start, Mr. Chair. We conducted some assessments to find why there has been a drop. The assessments show that one of the factors is the impact of social media. In fact, we are seeing a change in the way in which the government communicates, with the public especially. Twit

Official Languages committee  I would like to add something. I'm newer in the bureau, and from what I've seen, there isn't a tendency for us to lose business, but there have been a few very key files. We know some departments have chosen to go 100 per cent through the private sector without going through th

Official Languages committee  The short answer is no. We have lost some departments and my colleagues could probably talk at more length about what happened in previous years. Our price is the issue. There is no problem with our level of service or with our ability to meet their needs. It is not because of

Official Languages committee  I would just like to add something. With the rise of social media, we are receiving more and more requests for short texts. So we have a few services to ensure the best quality possible. When we see that a department is on the verge of launching a major initiative, we expect to r