Public Accounts committee  Since the beginning—

Public Accounts committee  We need to put in place projects and determine the interdependence between projects, the capacity of service providers and how to manage them. To do that, the experience of the past four years is very helpful to us. We have reviewed all the hypotheses behind the former plans, an

Public Accounts committee  Absolutely. We are going to be setting service targets. What's difficult is creating a financial base retroactive to 2008 or 2009.

Public Accounts committee  We are starting now with service measures. We just published the first estimates for service levels. We will also increase these measures over time, as recommended by the Auditor General.

Public Accounts committee  Sound financial management is absolutely essential. I will ask Ms. Fillion to explain a little bit more about our control measures and the fiscal programs.

Public Accounts committee  Programs to control finances.

Public Accounts committee  I can't look back and guess whether it was the best approach. What really matters is where we are now. As I just said, it is vital that these projects function at the same time because each one has important aspects that facilitate other projects. I think that we started on this

Public Accounts committee  Mr. Chair, we can't make this calculation right now, but I would like to point out that we are open to the advice of experts and others. That's part of the process that we are following to update the plan. We also fully agree that changes occur rapidly in IT. It's incredible. Th

Public Accounts committee  Mr. Chair, the transformation is one program with separate components. There's an email component, a data centre component, and a networks component. We are working in parallel on all of those components. I think it's very essential to do that, because there are many interdepende

Public Accounts committee  Absolutely. When Shared Services Canada was stood up, it inherited a vast array of different types and qualities of IT services and infrastructure. In most cases, there were no existing service level agreements that came with that IT infrastructure. It's been a big job just to fi

Public Accounts committee  I'm going to ask Mr. Glowacki to take that question.

Public Accounts committee  Mr. Chair, may I ask a question for clarification?

Public Accounts committee  It's not clear to me if the member is inquiring about the strategic plan that Treasury Board has been asked for the IT strategy overall or some other deliverable.

Public Accounts committee  The strategic plan?

Public Accounts committee  I would like to begin by remarking that indeed the IT infrastructure services that Shared Services Canada provides are secure. We have made important progress in securing the IT infrastructure, the perimeter of the IT infrastructure. As I mentioned in my speaking notes, a 24-7-36