Public Accounts committee  We have established service expectations for all of the service clients we have. We have benchmarks now against the performance criteria, which will be reported through our departmental results to Parliament.

Public Accounts committee  What will come of it is better service to Canadians. I think that's the bottom line in terms of security and durability of the IT services they receive. We already have established three enterprise data centres. We are in the process of equipping one in Montreal. We have new con

Public Accounts committee  We report to the same minister, but it's a separate department.

Public Accounts committee  Mr. Chair, we meet regularly with the unions, about once every three months. The whole management team participates in those meetings, and on any series of initiatives, a number protocols are followed to bring in the views of the unions and to provide for their participation.

Public Accounts committee  SSC has not. We are still in the process of pulling together all of the employees who were transferred to us. We're therefore putting together hubs across Canada of particular groupings of employees and developing that office space.

Government Operations committee  The mission-critical applications are determined by the departments that use them, based on a set of criteria, usually around health, safety and national security.

Government Operations committee  Yes.

Government Operations committee  I'm going to ask Mr. Bombardier to cover the specific uses of those funds.

Government Operations committee  Thank you for the question. We've made real progress in terms of improving our customer satisfaction. This is really attributable to our employees and their hard work along the way. The index of customer satisfaction is up about 30% since December 2015, from 2.79 to 3.62 in Sep

Government Operations committee  Absolutely, I'm happy to provide some detail. I may ask my colleagues to add in. The program integrity issues that these funds are intended to deal with relate principally to software—operating systems that are going out of service in 2020. We need to replace those, plus equipme

Government Operations committee  This is across all government departments, yes.

Government Operations committee  We're not talking about the desktop level per se. This is the background infrastructure: servers and storage, networking, and security devices.

Government Operations committee  Yes, it's software in terms of the operating systems that enable those servers to function, for example.

Government Operations committee  In broad terms, there's an infrastructure replacement program that is required over time. If you imagine that the Government of Canada's total IT infrastructure were, say, somewhere in the $4-billion to $6-billion range, given the depreciation rates of IT equipment, that figure w

Government Operations committee  We supply technologies to the Department of National Defence, as well as to other departments, outside of the command and control necessary for military operations. The Department of National Defence continues to control that, as well as their top-secret IT infrastructure.