Government Operations committee  There are a number of lessons learned that I draw out of the experiences we've had. First, culture change is a big part of what this project is about, and you can't underestimate it with 43 different departments coming together, with 43 different ways of operating, and 43 differe

Government Operations committee  I'm going to ask John to respond to that. He comes from the private sector and is deeply involved in these types of transformations.

Government Operations committee  Well, I think if the committee would like to come and do a tour of an old data centre and a new data centre, it's that hands-on feel that really gives you a sense of what this transformation is about. It would be great if you could find the time to do that.

Government Operations committee  Shared Services has had a plan. It's been called the transformation plan. That plan was finalized by a government committee, and then it has been reported on twice since then, once in 2013 and once in 2015. That overall plan included the strategy for acquiring the email system, h

Government Operations committee  I think that goes back to one of the points that I made earlier, in terms of knowing what you're starting with, with more solidity, the benchmarking, and also investing up front in the tools, the processes, the training, to really jumpstart the exercise. That often occurs in thes

Government Operations committee  I'd say we're looking at a partial reboot of the plan. We're going back and looking at all the assumptions, including the timing assumptions. How long does it take to do the procurement? How long will it take for our partners to be ready to move to data centres? What changes do w

Government Operations committee  We're managing the contracts very carefully and we're very focused on obtaining the functionality that was specified in the contracts, and we're looking to the vendors to provide those services—

Government Operations committee  One example would be the email contract. As I said, it was supposed to be completed back in March 2015. As a result of that breach, service credits have accumulated to the favour of the Government of Canada. That's an example.

Government Operations committee  I would have allowed more time for planning at the outset, I would have looked at the procurement timelines, and I would have invested up front in terms of the people and the processes—the tools—to enable the client services that you're talking about, so that you continue to meet

Government Operations committee  I can't put a dollar figure on it. I think you'd have to go back and do quite a bit of work to figure that out.

Government Operations committee  I don't know that yet, in terms of pulling it all together. That's one of the things that we're also going to be looking to the external experts to validate. We've looked at the assumptions, we're pulling the plan together, but I haven't seen how this adds up financially yet. It

Government Operations committee  No. There are more than 500 data centres. The slide said there were 60 closed. More recently the numbers add up to about 80 data centres that have actually closed out of more than 500.

Government Operations committee  We've established three of the enterprise data centres.

Government Operations committee  That's something I don't know.

Government Operations committee  I don't recall what the initial starting point of the...was it 6,300? Over the planning period of the report on plans and priorities, which extends out for the next three years, we're expecting staffing levels of around 6,000. Those are the numbers we're looking at.