Public Accounts committee  Mr. Chair, the transformation costs.... Take, for example, the new email system. The client will incur transitioning costs to train staff in the new methodology. They may possibly need to acquire some licences for their staff. It was a mixed bag in terms of the costs that were in

Public Accounts committee  They have not since been calculated, Mr. Chair.

Public Accounts committee  Mr. Chair, we're planning, for the rollout of the new initiatives, to ask the clients for their estimated transition costs.

Public Accounts committee  Mr. Chair, I don't have the exact percentage. It would be about 10%. About 52,000 mailboxes have been transferred.

Public Accounts committee  Mr. Chair, yes, the entire public service is included. It's also important to note that there are many mailboxes that are not necessarily association exercises. Those types of mailboxes are quite common.

Public Accounts committee  Mr. Chair, as I said, the vendor had to suspend the migrations in November 2015. They've developed a plan to stabilize the system. We're working—

Public Accounts committee  We do not have a date yet, because—

Public Accounts committee  The plan will be finalized in the fall, Mr. Chair. That's about the time that we'll know. We will communicate the revised migration plan when we have it from the vendor.

Public Accounts committee  Personally, I don't think that would be a very good plan. We have the opportunity at this juncture to take stock. We take stock regularly and make course corrections. As I said, we're going to listen to a lot of people. We're looking at the assumptions underlying the original pl

Public Accounts committee  Absolutely. I'll make a few remarks and then ask Madame Fillion to explain the methodology that's being put in place. The pricing methodology is going to be based fundamentally off of the core level of service provided at the time that Shared Services was stood up, with the base

Public Accounts committee  Mr. Chair, the answer is that if client X received A, B, C at the time Shared Services was stood up, then client X continues to receive A, B, C out of our appropriation.

Public Accounts committee  That's correct.

Public Accounts committee  Mr. Chair, the initial appropriation for Shared Services Canada—

Public Accounts committee  The ongoing appropriation is approved every year.

Public Accounts committee  Yes. Mr. Chair, the appropriation that we receive annually pays for the core services that the clients were receiving when Shared Services was stood up. The clients made a one-time transfer that effectively created the appropriation that Shared Services Canada receives.