Government Operations committee  It's throughout every building that exists where public servants are, especially data centres where there are servers to compute storage networks, including anywhere there is a local area network, a connection to a department as well. It's a vast exercise.

Government Operations committee  Turnover is one aspect, especially for morale overall. It has been an issue. Overall at Shared Services, turnover rates are very similar to the rest of the public service, but being a new department, even after seven years, in relative terms it's still a new department. Stability

Government Operations committee  One of the aspects of the report that Gartner did was a comparison with selected countries. They found that what we're undertaking is unprecedented across governments in the world. At the same time, they also endorsed the direction, the model that has been adopted, in terms of ha

Government Operations committee  The article was dealing with the employee morale. Is that the right article?

Government Operations committee  We've done a lot of surveys and consultations, so I wanted to make sure I was on the right subject matter. That was an important part of setting the stage for development of the new plan for SSC. There are many components to that, including a Gartner report, those broad-based c

Government Operations committee  Sure. Thank you for the question. All of these improvements I'm going to talk about are attributable to the dedication and professionalism of our employees. I'm very pleased to say that since December 2015, our customer satisfaction index has steadily increased over the last n

Government Operations committee  There are additional caveats attached to that. For example, the department can receive the service in a part or portion of the department, but not in all of the department. The intent is to be quite specific about the circumstances in which a department can obtain the services o

Government Operations committee  The principal example that comes to mind, Mr. Chair, is a remote location, some place in Canada where we do not have SSC personnel or equipment.

Government Operations committee  Within the country.

Government Operations committee  That would be the general intent.

Government Operations committee  Are you talking about all the changes?

Government Operations committee  It came from Shared Services Canada. Changes in responsibilities were made in 2015. Since then, we've wanted the legislation changed.

Government Operations committee  Alain.

Government Operations committee  We were very active during this incident. When a vulnerability was detected, we started checking to make sure all the systems had received a Microsoft security patch. Over the rest of the weekend, we checked to make sure that all the necessary changes had been made correctly and

Government Operations committee  This issue is not Shared Services Canada's responsibility. The issue is Public Safety Canada's responsibility and falls under its mandate.