Government Operations committee  Thank you for the question. Madam Chair, this is a complex environment. There is not a simple, clean answer, and it's quite dependent on the demand, on the needs of our customers. Our initial foray into the cloud space is in the unclassified space. It's a convenient place for u

Government Operations committee  We do not rely on any outsourcers to tell us how to do this. We do rely on various advisers. I don't want to start picking out specific companies. It would sound like we're promoting them. You could go to the typical third party industry analysts. We go to them for advice. We als

Government Operations committee  That would be contingent on what those providers do. Inherently, you're buying something that's relatively a commodity service, and it's dependent on them using their service levels, as opposed to us trying to skew them to something else.

Government Operations committee  Hello. I am John Glowacki, COO, Shared Services Canada.

Government Operations committee  That's something we're looking at in future contracts. I would say most of the contracts we have right now tend to be a bit more traditional, such as a telephone service. That's a key point, and oftentimes it's missed, because there's an expectation that, for instance, we'll want

Government Operations committee  Yes. We're maturing the organization, but I absolutely believe that we have the right checks and balances. Competition wins: you always do better with competition. Once in a while you need to sole source, but to the extent you can promote competition, it's absolutely worth it. Th

Government Operations committee  We would also like to take you down the street to one or two particular data centres to show you the before and after.

Government Operations committee  That was a coordination.... There really wasn't a big issue between us. It was made out to be much more than it was.

Government Operations committee  Yes, absolutely.

Government Operations committee  There are two questions there. On one hand, if there's demand, we'll address demand through existing assets and resources that we have. If they say, “I have a new application. I want to host it”, that can be as big as a breadbox or literally, a building. We have to assess that, s

Government Operations committee  If I could add to that, a major milestone for us through the last year was the major reorganization we went through, to where we now have individual service levels, and we have people responsible. We had to change the organization so we could actually get to the state that Ron is

Government Operations committee  I have to say we have a well structured contract in the case of ETI. When I came in, I was concerned, but I'm not now. We're good at this.

Government Operations committee  The answer is all over the place. In certain cases this was leased space, in other cases it was government-owned space. It's returned for whatever other purposes the owner has.

Government Operations committee  In certain cases. It depends.

Government Operations committee  If we're paying a lease, then obviously we stop paying the lease, we stop paying the electricity, and that's where the savings come from.