Public Accounts committee  Yes. This is very typical, absolutely.

Public Accounts committee  Could I add quickly that there are points of progress, such as being able to deliver end-user devices, for instance, to client organizations. BlackBerrys, for instance, used to be very problematic. In some cases, it would take up to two months from the time a person ordered it to

Public Accounts committee  Sorry, sir. We don't support Parliament.

Public Accounts committee  In terms of cost savings and efficiencies, we can say that in the four years since we've been in existence, the cost of a gigabyte of storage.... Unit costs are very important in managing and demonstrating performance, and we have over 50% savings compared to what they were at th

Public Accounts committee  I could give you a brief answer, Mr. Chair. The core of the transformation plan was developed by public servants. It was augmented occasionally by industry. But those people are actually still in our organization.

Public Accounts committee  Again, Mr. Chair, if I may, I will say that this is something that is typical in this situation. The organization is four years old. I have to tell you that I spent 2014 as an adviser to this organization. I refer to it as the longest tour of Undercover Boss on record, because I

Public Accounts committee  I agree, Mr. Chair. That's exactly where we want to be. Please don't take away that we don't have measures now. The problem is that this is very large and very complex, and it takes time to get the right systems in place. We inherited a hodgepodge of systems. Now what we're try

Public Accounts committee  No, sir, I was not here at that time.

Public Accounts committee  No. It's a combination. That's why this gets a little complicated for simple answers.

Public Accounts committee  Mr. Chair, if I may, this industry that we're in actually lends itself very well to measurement and is very precise once you understand everything you're dealing with. Our dilemma is, and again, this is very typical of the industry, when you come into this kind of situation, the

Public Accounts committee  We are, Mr. Chair, absolutely.

Public Accounts committee  I would like to clarify that these are not all data centres. Some of them are closets that have servers in them. I know the report refers to data centres, but I would refer to them as server locations. There is a distinction. In one case we're closing down very large, expensive f

Public Accounts committee  Thank you. What I would offer, Mr. Chair, is that what we are doing is actual quite typical from the industry. There are dozens, if not hundreds, of cases of going down this road, maybe not quite as big, but certainly going through this same process, and the methodology often is

Public Accounts committee  Thank you. First of all, I have to say that it's a privilege to be here. Mr. Chair, it is quite typical in this managed service provider industry that when you go into an engagement such as this, you take on the existing status. The agreements are quite standard to come in and