Information & Ethics committee  Mr. Chair, may I add something on this subject?

Information & Ethics committee  I'd like to add something to what Mr. Guénette has just said. Before we opted to use the services of that company, the document management was done by Library and Archives Canada. It never really gave up that function. It's simply that it's not necessarily part of its new mandat

Information & Ethics committee  I couldn't say why we subcontract rather than doing it internally. However, I can say that a process has been established so that firms—I forget the exact term but it pertains to contracts—meet our requirements, and do everything we want in terms of privacy. You referred to the

Information & Ethics committee  Thank you for this very good question, but unfortunately, I don't have the answer. I will do some research and ensure the answer is sent to the committee in the coming days. I apologize.

Information & Ethics committee  Indeed.

Information & Ethics committee  Certainly.

Information & Ethics committee  Yes, certainly. As Mr. Guénette just mentioned, the Agency follows a well-established process for reporting all types of incidents. Following an incident, the Security and Internal Affairs Directorate conducts an investigation and sends us its findings. The question to be determ

Information & Ethics committee  Indeed, there are no measures of that kind at this time. There is nothing to that effect in the Privacy Act. If we lost information, or if information were compromised, we would act in accordance with the current statute. If the recommendations on the subject suggest something d

Information & Ethics committee  I share that view. It would be difficult to speak to the merits of such an initiative at this stage.

Information & Ethics committee  As a public information measure, the Canada Revenue Agency recently updated its website with information on how to make access to information requests. We have also indicated what kind of information can be obtained without making an access to information request. For example, w

Information & Ethics committee  At the CRA, the reverse is true: 80% of the requests we receive are from individuals. So it's not necessarily the kind of information we can openly disclose, given that it contains a lot of personal information. As for the other 20% of requests, our agency has already put in pla

Information & Ethics committee  Yes. Several of my colleagues can attest to the same situation. There are individuals who send us a high volume of requests; they are are commonly known as frequent requesters. In 2014-15, one such person accounted for 30% of complaints received.

Information & Ethics committee  I cannot comment specifically on the types of complaints associated with a given individual, but I can say that there are, indeed, various categories.

Information & Ethics committee  For approximately 41% of requests, we did, indeed, have to request an extension exceeding 60 days. Considering the nature of the matters that come before us, their complexity, and the number of pages associated with some of the requests, it is difficult for us to finish everythin

Information & Ethics committee  The delegation at the CRA is nonetheless limited. Further to the decision from the minister's office, the minister herself is responsible for delegation to a limited number of employees, despite the fact that the agency has a very large number of employees. I have such responsibi