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Finance committee  That is an excellent question. You are correct, legislative changes are essential. We do not control all the decisions. This is mainly under the purview of the Minister of Finance. I can confirm that we have made suggestions. The agency will continue to propose legislative chang

November 24th, 2016Committee meeting

Ted Gallivan

Finance committee  Thank you, Mr. Chair. First of all, I think the $500 million was per year over five years, so the budget 2016 announcement was for a total of $2.5 billion.

November 24th, 2016Committee meeting

Ted Gallivan

Finance committee  So it's a little better. It's roughly 6:1 in terms of return on investment. You've asked a very good question in terms of the breakdown in IT systems.

November 24th, 2016Committee meeting

Ted Gallivan

Finance committee  There is definitely a focus on multinational enterprises, and we've made a significant investment there. Our return on investment in that space averages 20:1. However, we are also in the compliance business, so we are making significant investments in terms of promoters of tax sc

November 24th, 2016Committee meeting

Ted Gallivan

Finance committee  Thank you, Madam Minister. Mr. MacKinnon, I will speak more specifically about certain elements. Part of the investment has been allocated to telephone lines, in order to ensure that people receive a reply in an acceptable time frame. In the first quarter of this year, we noted

November 24th, 2016Committee meeting

Ted Gallivan

Finance committee  In our opinion, we need to start the tax return season as early as possible. It starts very early, but the fact that some information is not available, such as information from employers, prevents some taxpayers from obtaining their returns sooner. We are working with software d

November 24th, 2016Committee meeting

Ted Gallivan

Finance committee  I think it varies on where the investment is made. For example, budget 2015 provided us $200 million, and we had roughly a four-to-one return on investment. But we were deliberately focusing on the underground economy, small and medium enterprises, in order to have a level play

May 19th, 2016Committee meeting

Ted Gallivan

May 19th, 2016Committee meeting

Ted Gallivan

Finance committee  You're correct. As the agency tried to preserve the audit horsepower in my current mandate, we cut back hours of service and degraded the response time. The money in the budget serves to re-establish it. We had a discussion yesterday about additional rounds of public opinion re

May 19th, 2016Committee meeting

Ted Gallivan

Finance committee  I think the most important measure would be our accessibility, in other words, how many callers get through on the first call. The investment in budget 2016 will allow us to hit 90%, and in some periods of the year it might even be higher than that. Again, you talked about weeken

May 19th, 2016Committee meeting

Ted Gallivan

Finance committee  I would say that today we are being very sensitive across all our programs to persons with disabilities, from the accessibility of our website to the specifications we set for software developers who produce software, to the volunteer tax preparation program. Some people with dis

May 19th, 2016Committee meeting

Ted Gallivan

Finance committee  It is the CRA's position that the structure promoted by KPMG was offside. I think it has been correctly pointed out that the courts haven't ruled on the matter, so different people can have differing views on that. In terms of the change, the CRA would take the position that the

May 19th, 2016Committee meeting

Ted Gallivan

Finance committee  I believe the number is 15. Initially, 21 cases were before the courts, and there are now six.

May 19th, 2016Committee meeting

Ted Gallivan

Finance committee  From a CRA perspective, you're correct. Transparency is key, and there can be legitimate reasons to move money back and forth internationally, or have holdings and pay the full tax due. Step one is transparency, and that's what these agreements go to. There are now 101 countries

May 19th, 2016Committee meeting

Ted Gallivan

Finance committee  I think you're asking an important question. Within the CRA we're clear on certain policies and practices in terms of how many tax years we go back. For ordinary salaried Canadians, we focus on the current tax year. We find a mistake. We don't go back to the maximum limit. We jus

May 19th, 2016Committee meeting

Ted Gallivan