Official Languages committee  Of course, the translation budget for all of the Air Canada documents and its website is not included in that. Those are additional amounts. Yes, we have to respect our obligations under the act, but we also have to provide quality bilingual service to our clients.

Official Languages committee  It is in our enRoute magazine.

Official Languages committee  I would like to add something. You spoke about the client service aspect, which is very important.

Official Languages committee  It is fundamental. We are a service industry. However, you must keep in mind that insofar as official languages are concerned, it is sometimes very difficult for the industry, operationally speaking, because the employees move around a lot. In an airport, employees move a lot. T

Official Languages committee  Of course I listened to the commissioner's appearance here. They spoke of disdain and contempt being shown on some occasions. When the Thibodeau case went before the courts, the court specified that Air Canada employees had not shown contempt, and that Air Canada employees had no

Official Languages committee  Your question refers to attitude, which is of course a matter of individual behaviour. Institutionally, we try to instill a culture of service in our employees. That is one of our four main priorities. Now we have to reinforce the message, and we do that. After the meeting, I can

Official Languages committee  When you have thousands of employees that deal with the public, you always have to reinforce the message and you need to make sustained efforts. That is why I said earlier that there is no status quo. We keep trying. We also understood that it is important that this be top-down,

Official Languages committee  People talked about disdain and contempt. I will tell you honestly, I am coming back to that because this affected me, it affected me and affected people around me.

Official Languages committee  Yes, certainly.

Official Languages committee  I would like to add something. Over the past 15 years, at Air Canada's request, Jazz has increased its proportion of bilingual flight attendants, which has gone from 26% to almost 80%. At Jazz, almost 80% of flight attendants throughout the country are bilingual. That is what ex

Official Languages committee  I would like to comment on part of your preamble. You say that we disapprove of all of the commissioner's reports. I must reply that there are certain reports and certain things he did which we do approve. For instance, in 2008 and 2012, when the commissioner compared Air Canada

Official Languages committee  We need to check.

Official Languages committee  That's exactly why we deal with a recognized outside company.

Official Languages committee  We'll check whether correspondence was exchanged after the survey was received.

Official Languages committee  Absolutely. That's the plan.