Government Operations committee  You can do some performance indicators, for example, cost of data centres and things along those lines, which are measurable based on the dollars. We need to drive down transactional costs, for example, volume on a wide area network. You drive the cost down and you measure per un

Government Operations committee  Based on what's happening today, I don't think we ever will. I think there needs to be direct intervention and a step back on SSC plans of what needs to be implemented, what the cost is to implement it, and the detailed information around to support that. As I mentioned in my op

Government Operations committee  I'll give you an example. When SSC approached me about moving over my email people as part of the transition after SSC was announced, I met with them and told them that I had two people who did it and a 0.5 contractor whom I would hire when we had changes. They didn't believe me.

Government Operations committee  When I was writing my notes here, I was going to talk a little about people being a bit scared or apprehensive about speaking truth to power, based on where they are in their career progression or what it might mean to their organization. I didn't put that in.

Government Operations committee  That's only my personal feelings I put forward.

Government Operations committee  I would think so. Obviously SSC could input into that based on what the process needed to be, but procurement could still be done through a centre of excellence.

Government Operations committee  Thank you.

Government Operations committee  Thank you.

Government Operations committee  Thank you very much for your question. As I mentioned, in my view, there was minimal consultation on the creation of SSC. There had been lots and lots of discussion over the years about shared services. As I mentioned in my opening remarks, Transport Canada actually bought into

Government Operations committee  I believe you could say that, from an efficiency perspective and best practices perspective, you can work collectively together. If you have bursts of work that you need to get done, you can reassign because you have a specialized organization that can do that. Whether you're pro

Government Operations committee  I really haven't had that issue to deal with in the private sector. I think the people are always open at Transport Canada. I have met with SSC procurement people in my new role, and they were very open and very understanding in explaining to us the new systems, because we weren'

Government Operations committee  I've been accused of that my whole career.

Government Operations committee  I'm saying get rid of it from a contractual perspective. I'm only referring to the period up to when I left and I retired from government. But if a project is that delayed, why and what are the chances? If it's salvageable, obviously you want to salvage it, if you've already inve

Government Operations committee  Again I'm speaking as a retired civil servant. I think it had to do with the procurement and low cost, and perhaps not the best value.

Government Operations committee  Thank you very much for the question. Just as Kevin said, departments have different maturity levels. I'm speaking about Transport Canada. I'm not speaking on behalf of my colleagues in other departments, just to clarify. I think really what Shared Services needs to do is take