Government Operations committee  Thank you.

Government Operations committee  I think our employees are always part of the suggestions on improving efficiencies and ideas. In fact one of our rural carriers invented a device that has saved us a significant amount of money in rural delivery. We have employees who are constantly giving us ideas. I think emp

Government Operations committee  They deliver the parcels. They connect with Canadians. They understand that.

Government Operations committee  In fact, my colleague led the program personally. I'll ask her to elaborate on that.

Government Operations committee  Let me start by addressing the question that was raised earlier, by Mr. Whalen, that there is an issue of trust. When you look at the satisfaction numbers that the task force saw in their polling, with over 90% very satisfied or highly satisfied Canadians, I think we take that to

Government Operations committee  They are completely involved with Purolator, not with Canada Post.

Government Operations committee  I think the first step would be to start. I think it's very important that we start somewhere, and then we can evolve. We are living in a world where things are evolving and changing at a much faster rate. Companies used to last a hundred years. Now the average lifespan on Dow Jo

Government Operations committee  Management is less than 5% of our workforce and senior management is less than 1% of our workforce. In terms of the cost of that, in fact the $650-million number that you have includes overhead and other items. The number is in the range of $200 million.

Government Operations committee  Just to put that in context, our management head count is down by 20% since 2008. For the last 30 months, there has been a wage freeze. There have been no pay increases. We have implemented a defined-contribution pension plan for management. The management head count continues to

Government Operations committee  It is a direct correlation to the size of the workforce. If we are able to implement plans that will allow us attrition, then obviously span of control, management oversight, can be reduced in proportion. So that would be a proportionate question.

Government Operations committee  Purolator's minority shareholder is Kelowna Flightcraft.

Government Operations committee  This is a very old relationship. We can get the facts for you.

Government Operations committee  Canada Post—

Government Operations committee  Any large-scale project that has $700 million to $900 million in savings, that impacts a national infrastructure, that impacts millions of Canadians, is going to have some bumps along the way. It is just the size and complexity of it. One of the things we have learned in that p

Government Operations committee  In fact, almost 25% of the boxes were moved to the preferred locations of the communities. I think this has been a learning journey, which allowed us to achieve savings. We were really heartened to see the satisfaction level. Regardless of mode of delivery, door-to-door or commun