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Government Operations committee You're correct to say that I wasn't there at that time. This reflects what we said earlier, that it was thought that the system was ready to go. Obviously it wasn't. Maybe, just to answer your question—hindsight is 20/20—I can tell you how I deal with these things today. Should
June 7th, 2018Committee meeting
Marie Lemay
Government Operations committee I hope I would never get to a point that I got a presentation like that and then had to go back. We're trying very hard, Les and I and Michael, our other colleague, to create a culture at PSPC—learning from Phoenix, frankly—such that the questions, the discussions will take place
June 7th, 2018Committee meeting
Marie Lemay
Government Operations committee I'd like to start by saying that neither I nor Mr. Linklater was there at the time, so I will be answering based on my knowledge, which I gathered either through discussions, through reading, or through colleagues. Before I do, I just want to point out that we often forget that t
June 7th, 2018Committee meeting
Marie Lemay
Government Operations committee There was a very short contingency plan for the transfer of the data. Immediately after wave one, if there had been problems in the data transfer, then they could have stopped. There were no problems with the data transfer. That's how the project was planned. There was no fatal i
June 7th, 2018Committee meeting
Marie Lemay
Government Operations committee Thank you, Madam Chair. I'm joined today by our associate deputy minister, Les Linklater. We appreciate the opportunity to appear before you to discuss the Auditor General's studies of Phoenix. Public Services and Procurement Canada accepts the Auditor General's recommendations
June 7th, 2018Committee meeting
Marie Lemay
Government Operations committee The one thing that we're all very focused on is minimizing this. We know it happens everywhere in the world when there's a yard.
May 10th, 2018Committee meeting
Marie Lemay
Government Operations committee Sorry if we made you understand that. There is a lot of work going on. There is a lot of external expertise being hired, too. We are looking at all the different options, because there are many things that influence a gap. How do these things play out? Our objective is to minim
May 10th, 2018Committee meeting
Marie Lemay
Government Operations committee We have input from a number of external parties so that we can actually make the right decision. We're not doing this in isolation; we're doing it with all the departments that are involved and the yards. It's a common objective. Everybody is focused on the same thing. It's not
May 10th, 2018Committee meeting
Marie Lemay
Government Operations committee Yes, it is.
May 10th, 2018Committee meeting
Marie Lemay
Government Operations committee Let us look at why it wasn't. I'd like to go back and understand why, if it hasn't, because this is the first—
May 10th, 2018Committee meeting
Marie Lemay
Government Operations committee We'll get back to you on that, okay?
May 10th, 2018Committee meeting
Marie Lemay
Government Operations committee On the first part, the gaps portion, we're very mindful. We're looking at a series of projects, so it's a program that we have to manage. It's very important and we're very involved in looking at solutions. I don't know if...the costing, the dollars.
May 10th, 2018Committee meeting
Marie Lemay
Government Operations committee I will ask Les to complement on this, but I just want to say that we have many entries for the employees to reach.... There are many channels. All employees should get an answer, so that is not acceptable, and we'll definitely make sure we follow up on it. Les, maybe you want to
May 10th, 2018Committee meeting
Marie Lemay
Government Operations committee We have an office of small and medium-sized enterprise. That is actually a group that we think we have underutilized and now are really wanting to reach out to the communities. We want to make sure that they understand our processes and how they can actually contribute, whether i
May 10th, 2018Committee meeting
Marie Lemay
Government Operations committee You are very observant. We do have a quality check process; that version was corrected in 24 hours. We caught that, but not on time for the first take. We apologize.
May 10th, 2018Committee meeting
Marie Lemay