Government Operations committee  Our assessment is not that it has not worked. Our assessment is that the transition is where the issue is and learning curve of everyone involved in the transition to the Phoenix system. Whether it would be in Miramichi or Ottawa or Chibougamau, it would be the same issue that pe

Government Operations committee  I'm not sure which report you're referring to, but the compensation advisers have compensation adviser experience. They get training on Phoenix when we on-board them, so that's an onboarding thing. There's been confusion I think in the media between the Toronto call centre and th

Government Operations committee  The people doing the work have been very diligent. The figures we have given you include our predictions and the number of people who will be in the various centres. We wanted to divide up the work to figure out how to get it all done. Each centre has been given specific transact

Government Operations committee  We established the categories and the timeline you see here relatively recently, actually, after analyzing the scope of the backlog and deciding to create temporary units to deal with the problem. As I said earlier, we believe it is unacceptable that people aren't getting paid.

Government Operations committee  Yes, that's possible.

Government Operations committee  That is our goal, but we probably weren't able to achieve it last week. Our goal is to resolve everything when dealing with one file. The question is whether that's possible right now.

Government Operations committee  We added 40 people in Miramichi in January. We now have 57 employees in Gatineau, but we are planning for another 115. They've been hired and will begin working in the coming weeks. The Winnipeg centre has 20 people, and that number could go up to 50. There are another 40 people.

Government Operations committee  There are two aspects to that question. Gavin can start us off.

Government Operations committee  We believe these figures are realistic.

Government Operations committee  First of all, we now know how many people need to speak with someone at the pay centre. As Mr. Liddy mentioned, before Tuesday, we didn't even know that some people were trying to call, because their calls weren't getting through. Going forward, everyone should be able to speak w

Government Operations committee  That's right.

Government Operations committee  Yes, we now know the exact number of calls and the wait times. As I said earlier, the response time is under four minutes. That is a considerable improvement.

Government Operations committee  What I can tell you at this time is that discussions are ongoing, as we speak, between Treasury Board and the union. People are seized with this. There's a real desire to be able to share a process very quickly, but I don't have a date. I believe it will be imminent, because it i

Government Operations committee  Just to be precise, the $15 million to $20 million is for the one-off costs, like the satellite centre, the call centre—

Government Operations committee  This would be on top. Also, we're looking at how we can work differently, either with partner enhancements.... We might have additional costs there, remembering again that the savings that were supposed to occur this year were in the order of $70 million, and in every year from n