Veterans Affairs committee  What we mean by “more employable”—and that is indeed one of our performance indicators—is that they have gone through a vocational program, an assistance program, and they have better skills. They have better training. We also are aware that when our veterans go through the vocat

Veterans Affairs committee  I'm pleased to speak about that. In June of 2015, the priority hiring act was implemented. With the priority hiring act, veterans currently who have been honourably released for service attribution can receive statutory placement into the federal public service. Since June of 2

Veterans Affairs committee  Thank you for your question, but our guiding principles at VAC are care, compassion, and respect for all veterans and their family members, so as a result, it can't be frustrating. What we have to then do is find ways to better engage with those veterans who feel that our servi

Veterans Affairs committee  Commodore Cantelon and also Mr. Marcus have spoken about the program agreement that was already put in place for better-coordinated integrated services, to have case managers on earlier. Also, since 2016, we have enhanced transition services. We do have the VAC case managers ther

Veterans Affairs committee  I'm going to turn that over to Ms. Baglole.

Veterans Affairs committee  I can take that question. That too is a question that I'm going to have to refer to the director general of the centralized operations division. That's outside of my authority. However, again, we do recognize that there have been delays with the service standards, and there is

Veterans Affairs committee  Again, I'm sorry. I don't have the answer to that, because it's not my area of responsibility. Again, we know that we are working on this problem. I also want to state that VAC takes seriously and is very proud of our veterans and the service they have rendered to their country

Veterans Affairs committee  First, thank you for your question. I believe that you may be speaking about the disability award, the pension award. If that is the case, we do recognize there is a delay to the service standards. We are working on those, but we also recognize it is frustrating. That area, as Co

Veterans Affairs committee  Thank you. Good morning, Mr. Chair, Mr. Vice-Chair, members of the committee. My name is Elizabeth Douglas, Director General for Service Delivery Program Management for Veterans Affairs Canada. I'm responsible for approximately 200 employees, located primarily in Charlottetow

Human Resources committee  We constantly review our programs and their eligibility. I would have to get back to you with a list of any updated changes to eligibility that are over and above the two programs that I came to speak of today. Thank you. That's noted.

Human Resources committee  Indeed, we looked at streamlining the program, and to that end, we now have grants in place for housekeeping and for maintenance. That has been hugely successful. Those were the services that were requested most frequently and are our most used services, so as a result, there is

Human Resources committee  Yes, our providers of nutritional programs fill in and send in the claims so it is not the veteran who fills in the claim. I'm not sure when you filled out those forms for a veteran—

Human Resources committee  Was it 2006?

Human Resources committee  I'd have to go back and look at that specifically, but it is optional that the providers themselves send in the paperwork and the claim. That might help with the veteran and the amount of paperwork. We are always trying to streamline and find better ways to serve our veterans,

Human Resources committee  Thank you. Mr. Chair and honourable members of the committee, it is a privilege to address this committee today. If there is one thing all Canadians can agree on, it's our debt of gratitude towards our veterans for their service. To put on the uniform of one's country, is to ma