Veterans Affairs committee  We do have to follow processes and standards set out as to how we align and set up our website, but of course we can look at it and see if it would work. The other piece is that we've had tremendous growth with the My VAC Account over the last two years. It's been literally 1,00

Veterans Affairs committee  I don't have that information today, but I will certainly go back, and if we can break that data down, absolutely, we will share it with you.

Veterans Affairs committee  Thank you for the question. Again, I'm going to turn it over to my colleague.

Veterans Affairs committee  Thank you for the question. I'm going to turn that over to Robert Cormier, who is the area director for Montreal.

Veterans Affairs committee  Thank you for the question. First I want to go back again to the fact that we are looking at ways to streamline adjudication and that we have been successful with approximately 50% of our cases. They are now meeting the 16-week service standard. Beyond that and in terms of the

Veterans Affairs committee  I will certainly make sure that he is aware of this and will pass those concerns on to him. Thank you.

Veterans Affairs committee  Thank you, Mr. Chair, and my thanks to the committee members. I speak on behalf of my colleagues when I say that I found this extremely useful. We will take back to the department all of the questions and all of the comments. Our ultimate goal is the well-being of our veterans a

Human Resources committee  Thank you. Mr. Chair and honourable members of the committee, it is a privilege to address this committee today. If there is one thing all Canadians can agree on, it's our debt of gratitude towards our veterans for their service. To put on the uniform of one's country, is to ma

Human Resources committee  Indeed, we looked at streamlining the program, and to that end, we now have grants in place for housekeeping and for maintenance. That has been hugely successful. Those were the services that were requested most frequently and are our most used services, so as a result, there is

Human Resources committee  Yes, our providers of nutritional programs fill in and send in the claims so it is not the veteran who fills in the claim. I'm not sure when you filled out those forms for a veteran—

Human Resources committee  Was it 2006?

Human Resources committee  I'd have to go back and look at that specifically, but it is optional that the providers themselves send in the paperwork and the claim. That might help with the veteran and the amount of paperwork. We are always trying to streamline and find better ways to serve our veterans,

Human Resources committee  We constantly review our programs and their eligibility. I would have to get back to you with a list of any updated changes to eligibility that are over and above the two programs that I came to speak of today. Thank you. That's noted.

Veterans Affairs committee  Thank you. Good morning, Mr. Chair, Mr. Vice-Chair, members of the committee. My name is Elizabeth Douglas, Director General for Service Delivery Program Management for Veterans Affairs Canada. I'm responsible for approximately 200 employees, located primarily in Charlottetow

Veterans Affairs committee  First, thank you for your question. I believe that you may be speaking about the disability award, the pension award. If that is the case, we do recognize there is a delay to the service standards. We are working on those, but we also recognize it is frustrating. That area, as Co