Official Languages committee  I'd be pleased to answer that question. When the Office of the Commissioner receives complaints, they are analyzed. In all cases, the actions we take with respect to those complaints are consistent with our standard practices—

Official Languages committee  We have some external investigators who can do this work. We can send them certain cases. Before referring complaints to external investigators, the commissioner examines the complaints and exercises his statutory powers, in accordance with the act.

Official Languages committee  In the report, you can see that we refer to a report of the Senate committee that encourages the government to evaluate that possibility. It's also important to go back to the beginning and ask why Air Canada is subject to the act and other airlines are not. Air Canada, of cours

Official Languages committee  It has been since 1969.

Official Languages committee  Unfortunately, since the market has been deregulated and Air Canada is a private company, it would be difficult to take markets away from it. That would have been possible when it was a crown corporation. From 1937 until the 1950s, the airline industry started to expand and the

Official Languages committee  I think we have distributed a list.

Official Languages committee  Yes.

Official Languages committee  We included the deputy head of the institution. I imagine that person would be accompanied by his legal counsel.

Official Languages committee  The objective is to ensure that there are fewer and fewer violations of the act and that it is less and less necessary to impose administrative monetary penalties or fines. It is a deterrent because there are consequences. According to Air Canada's history of bilingual services

Official Languages committee  Air Canada is already subject to administrative monetary penalties through other entities, such as the Canadian Transportation Agency. We do not know whether that means additional costs on the ticket you buy, but Air Canada certainly has to remain competitive. To do so, it cannot

Official Languages committee  Air Canada is not bound by a contractual relationship. In 1988, the government passed legislation to privatize Air Canada. Parliament was the one that decided to privatize Air Canada, so it has the power to take over the company. Again, Parliament is sovereign and it can pass any

Official Languages committee  Air Canada is a private company that operates in the airline industry. In this world, profits have to be generated, but the profit margin is relatively small and difficult to obtain. Money is often what determines the priorities of companies that operate in this highly competitiv

Official Languages committee  Of course, private companies always tend to pass on the operating costs to the customers. If Air Canada were subject to administrative monetary penalties, they may end up in the operating costs. We have no real control over that. However, there would be an advantage. Private ins

Official Languages committee  All four options would necessitate an amendment to the Air Canada Public Participation Act. Some would require shorter amendments, whereas others would necessitate more detailed provisions. For instance, the provisions of the enabling legislation would have to list the offences

Official Languages committee  All of the legislative amendments we propose would involve the Air Canada Public Participation Act, for the simple reason that Air Canada is different from other federal institutions. Although it is subject to the Official Languages Act, it functions in a context where imperative