Official Languages committee  Correct.

Official Languages committee  I don't think we have an assessment program, but I can tell you that, when we explain it to our staff, we do so in a very positive light. It's part of the services we offer our customers. So, in that sense, it gives us a competitive advantage. Yes, we tell our people that being b

Official Languages committee  On average we receive three to five complaints a year on language of work.

Official Languages committee  That is not at all one of our internal problems.

Official Languages committee  It is in our enRoute magazine which is on all of the seats.

Official Languages committee  We need to check.

Official Languages committee  We'll see what we have.

Official Languages committee  Yes. It was an independent survey conducted by Ipsos Reid. The company asked 5,300 Air Canada passengers about their level of satisfaction with the bilingual services.

Official Languages committee  We need to check with the company.

Official Languages committee  Yes, we can look into that. The survey is conducted each year. Honestly, at this point, I think it's a verbal agreement. Regardless, we can see what we have.

Official Languages committee  No.

Official Languages committee  Absolutely. It is also possible to do so in our customer satisfaction surveys.

Official Languages committee  First, I must say that this is done at two levels. First, we are very active about educating our employees. They know that they have the obligation and duty to provide services in both official languages. If they are not able to do so, they must notify the customers, as Mr. Rovin