Government Operations committee  I feel there has been a breach of trust among the public, employees, and Canada Post, particularly over the past few years. As I said, social peace reigned for 14 years, but absolutely nothing has happened in the past five or six. There are two conflicting visions: the vision of reduced services, which Canada Post is putting forward, and that of the public and certain groups that are demanding that new services be offered to ensure Canada Post's continued existence.

Government Operations committee  I simply wanted to note that post offices were open until 6:00 p.m. a few years ago, in Montreal and probably across the country. We have never really understood why Canada Post decided to shorten the business hours of the postal outlets. We agree with you that they should be open when customers have the time to go there.

Government Operations committee  Social peace reigned at Canada Post for 14 years. There were no labour disputes and everything went quite well. However, Canada Post's position has hardened since 2010, and workers have suffered from that hardened attitude. Unfortunately, in recent years, we have seen the same intransigent attitude directed toward municipalities and the public at large.

Government Operations committee  Good morning. Thank you for inviting us to take part in the proceedings of your parliamentary committee. Allow me to return to a point I heard made today. It was noted that only 32% of the population receive their mail at home. That figure does not include people who live in apartment buildings.