Government Operations committee  Yes, I completely agree. There is no doubt that, although the majority of commerce is offline, the statistics don't lie. There is a significant increase in commerce being done online, whether it's desktop or mobile, especially with this generation of people. Amazon announced that they would be selling cars soon.

Government Operations committee  I would say on the first question, regarding service levels, there is no doubt that there is a massive opportunity to do that. With the Delivered Tonight service, we actually deliver on the weekends, and it delights our customers. When customers are delighted, they will buy more and therefore give more money to a Canadian company.

Government Operations committee  Rate increases are something we have always studied. The reality is that you have to stay competitive. In fact, I consider it normal for certain rates to increase. However, they must be increased in a reasonable way. Inflation also plays a role every year. I think it is normal for certain adjustments to be made.

Government Operations committee  Do you consider mail delivery the same thing as parcel delivery?

Government Operations committee  It is just a question in terms of—

Government Operations committee  I am just questioning—

Government Operations committee  Thank you for the answer.

Government Operations committee  Thank you. I will take those compliments with me. I would say that it is always the same players. It is the FedExes and the UPSes of this world. DHL is a very well-known player, but now it is becoming more aggressive. Now you are seeing an entry of other local carriers now entering here from the U.S., such as LaserShip—smaller companies that actually want to compete and gain business here.

Government Operations committee  In the U.S. it's very competitive.

Government Operations committee  In Canada, actually, Canada Post does have better service coverage because you can pick it up in the local post office. In certain service levels it is more competitive with Canada Post. In other service levels, actually other carriers are competitive, meaning it's usually between either the regular shipping or the express service, if things go by air.

Government Operations committee  Everything is shipped from Montreal.

Government Operations committee  Actually, we ship everything from Montreal, but it goes everywhere in North America, and Canada Post is our main partner in shipping.

Government Operations committee  It's tens of thousands a month.

Government Operations committee  Thank you very much for the opportunity today. I want to thank all the committee members. I'll keep my statement brief and in two sections overall. What is Frank + Oak, and why are we here, and why do we care? Frank + Oak is an innovative retail brand founded here in Canada about four years ago.