Government Operations committee  Can I jump into this discussion? I would say that it is a matter of being competitive on the world stage. If Canada Post ran a deficit by providing a well-organized national service, I think that companies would develop more and would make more money. If they make more money, they will pay more taxes, which would repay that same deficit.

Government Operations committee  I consider that it is a single company that provides two very different services, residential service and commercial service. In my opinion, the residential service has been largely covered. I agree with online businesspeople when I say that it is about the future. If Canada Post does not adapt, companies will have a hard time following, which will have disastrous consequences for the economy.

Government Operations committee  We must point out that the satisfaction rate dropped 20% after the changes. For our respondents, the rate was around 85% and it dropped to 65% after the changes. They were particularly referring to home delivery, not business delivery. So that is a very significant drop.