Public Accounts committee  Thank you. Very quickly, we emphasized communications to the media on our website, made sure the call centre agents had clear information when dealing with taxpayers online and made social media posts as well. I think those are the measures I would highlight.

Public Accounts committee  Madam Chair, I'm not sure whether the member is referring to Department of Finance documents or CRA documents.

Public Accounts committee  Do you mind repeating which page it was?

Public Accounts committee  Thanks, Commissioner. Thanks, Madam Chair. There are two sections of the Access to Information Act that were invoked, the principles of which were invoked for redactions in the package that you see. In the case of the particular paragraph that is being referenced, it would be p

Public Safety committee  Thank you for your question. Of course, we have security rules at several levels. First, we screen the staff that we hire. People with more specific access have “Secret” security clearance instead of a lower level of clearance. A whole host of physical security measures are in p

Public Safety committee  Currently, because the investigation is still in progress, there is a lot of information…

Public Safety committee  I can assure you that very proactive discussions are going on between the various departments involved. As far as the revenue agency is concerned, as I said in my remarks, the social insurance number, the address and the date of birth are some of the pieces of information people

Public Safety committee  Certainly.

Public Safety committee  Thank you for the question, Mr. Paul-Hus. As Ms. Boisjoly said, there is never a bad time to remind people about the things they can do. At tax time, we conducted advertising campaigns and communication initiatives online and on social media to remind people about the services a

Public Safety committee  Thank you, Mr. Chair. Good afternoon to all committee members. My name is Maxime Guénette. I'm assistant commissioner of the public affairs branch and chief privacy officer at the Canada Revenue Agency. With me today is my colleague Gillian Pranke, deputy assistant commissione

Information & Ethics committee  Thanks for the question. Very similarly to Ms. McCulloch, I would think we approach our dealings with the Privacy Commissioner with the intention to find common ground, and if we enter a different legislative framework where there is an order, we would attempt to resolve the sit

Information & Ethics committee  I would hesitate to express an opinion as to whether or not that's the right way to go. I think my role with the agency would be to implement whatever decision gets made in terms of the legislation. Certainly, as I said, with or without this order power, our attempt is to comply

Information & Ethics committee  No, I don't think so. If I understand correctly, it's purely for operational reasons. I'd like to clarify that all the documents are paper documents, handled by a company called Recall. I can do some checking and get back to you with a more detailed answer on the subject. My

Information & Ethics committee  Thank you very much for the question. Mr. Chair, two types of actions were taken in that regard. One is more technical, and the other is about employee education. From the technical standpoint, we're continuing to implement measures. In fact, I alluded to them in my preliminary

Information & Ethics committee  Yes, they're in operation, but they continue to be improved. We anticipate the work will be finished in 2017—that is, by the end of next year. Those are the more technical elements. However, since that 2009 audit, a lot of emphasis has been placed on employee education. We have