Government Operations committee  We have an automated tracking system. As soon as we ship something through Canada Post, our system automatically generates a tracking system. As soon as we upload—every five minutes or every hour, or whenever we choose to upload—we already have the tracking system. We don't worry

Government Operations committee  We go online and search the item through the tracking number, and then, if we need to, we'll call our own agent.

Government Operations committee  That's right.

Government Operations committee  They're roughly $15 million, and 30% of that is e-commerce.

Government Operations committee  Yes.

Government Operations committee  Yes, we have our local agent here, and we also deal with the local one in Vancouver.

Government Operations committee  That's right, and they're very good. They're pretty much in our facility every month or every two months, both of them.

Government Operations committee  For us it's different, because before we can ship our web orders, e-commerce orders, they have to pay cash first, or pay by credit card.

Government Operations committee  Yes.

Government Operations committee  No.

Government Operations committee  We're actually targeting same-day delivery, within 24 hours. A lot of our customers are, let's say, between 20 and 45, and a lot of these young folks want instant gratification. They want to see their products right away.

Government Operations committee  For us it's coast to coast in Canada.

Government Operations committee  That's correct.

Government Operations committee  Yes. As I said, our customers give us feedback 20 to 30 times a day. We serve all over Canada. They're ecstatic when they receive their packages within two days, even sometimes in three days to the Nunavut or Yellowknife areas.

Government Operations committee  Correct.