Government Operations committee  It's certainly a cost that we look at and keep track of. We're aware of the cost increases that have happened with Canada Post over the last number of years, and we've been tracking that. Once again, Canada Post is part of our business plan, and when Canada Post does an increase, we have to adjust in other areas, which we do.

Government Operations committee  Absolutely.

Government Operations committee  For us, service is a very important part of our business plan because of the way we work with our customers and the members of organizations we work with. The service to the customers is paramount. As far as business goes, we would see that going hand in hand with the service. At Canada Post, the business aspect and the service aspect should be working together in ensuring that the service is of paramount concern to us as a company.

Government Operations committee  The experience of our businesses is that we work with multiple customers across the country, which usually have fairly large membership bases, whether they're a non-profit organization or a community organization. When we work with an organization, we set up a process with them of identifying to their members that American Income Life is a product and has a product that their members might be interested in.

Government Operations committee  We do direct mailing through the organizations to the members of the organizations.

Government Operations committee  It's first class mail that goes to individuals.

Government Operations committee  Once again, it's first class mail through Canada Post. In some cases, it will be Priority post, depending on what the documents are that are being sent.

Government Operations committee  Our Winnipeg office is our head public relations office, and it probably does have somebody designated, but as for our other offices across the country, they do not.

Government Operations committee  Thank you very much. Members of the committee, thank you for providing American Income Life with the opportunity to comment on the future of Canada Post. My name is Daryl Barnett. I am the director of Canadian labour relations for American Income Life Insurance Company. As a Canadian, I personally recognize Canada Post as a valued service throughout all communities of Canada.