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Citizenship and Immigration committee Can I speak to that? I don't know whether it's even in the realm of possibility for the government, but I would certainly encourage them to consider it, even if looking at specific locations. We pay a lot of money to visa application centres, a third-party operator operating ov
December 13th, 2016Committee meeting
David Nurse
Citizenship and Immigration committee I have no comment on that.
December 13th, 2016Committee meeting
David Nurse
Citizenship and Immigration committee Sure. Thank you for the question. I don't necessarily think it's a question of resources. I don't have an encyclopedic understanding of IRCC's budget. In many places, it's a question of tone, responsiveness, and attitude. I guess that's one thing about that humanizing experience
December 13th, 2016Committee meeting
David Nurse
Citizenship and Immigration committee Sure. I think it's a matter of training and a matter of the instructions that are given to the front-line staff. I think they are doing their best, and I think sometimes we get absolutely fantastic service from ESDC or IRCC, but often we don't. I honestly believe it comes down to
December 13th, 2016Committee meeting
David Nurse
Citizenship and Immigration committee One of the solutions put forward to this committee by Mr. Orr from IRCC when he was here was a more client-friendly call centre approach. They would actually help the person to navigate the system, give them updates, look back at previous notes, and refer to prior questions that
December 13th, 2016Committee meeting
David Nurse
Citizenship and Immigration committee Yes, thank you. I think it is difficult to immediately come up with policy changes that would allow faster decision-making. As you know, the call centre agents are really just, in my understanding, looking at the notes and the GCMS and providing a statement on the status. Even
December 13th, 2016Committee meeting
David Nurse
Citizenship and Immigration committee No, I don't know why there would have been an increase. In my experience, the ability for clients to get direct information from IRCC, formerly CIC, has not changed dramatically in the past 10 years. I would have seen going to an MP as a last resort 10 years ago, and I would stil
December 13th, 2016Committee meeting
David Nurse
Citizenship and Immigration committee I'm sorry. I didn't realize I was over time. One more moment and I'll be finished. While it was technically true, I think we overstated that. I think lawyers play a critical role in the system, and that should be considered in IRCC as they do their design. Thank you.
December 13th, 2016Committee meeting
David Nurse
Citizenship and Immigration committee Thank you very much. I'd like to begin by thanking all committee members for the invitation to appear here today. It is a privilege, as my colleague said, to have the opportunity to speak to you today on this important subject. As noted, I'm counsel with the Atlantic-Canadian f
December 13th, 2016Committee meeting
David Nurse