Citizenship and Immigration committee  We publish our service standards on our website, and it's a global service standard. I will update my material to reflect a peak period to indicate that applications may be taking longer; for example, they might extend to six weeks. I'm just coming off a peak period from the Chri

Citizenship and Immigration committee  Yes, I'll check that for you. I'd be happy to.

Citizenship and Immigration committee  I think it would be fair to say that they do encounter the same challenges. Our department introduced and has had parliamentary liaison officers for a while, who are located in our states—the equivalent of your provinces. Our electoral offices have contact details for that indi

Citizenship and Immigration committee  You're welcome.

Citizenship and Immigration committee  I don't know much about that catchment at all. I'm sorry.

Citizenship and Immigration committee  It's for my caseload here in Ottawa.

Citizenship and Immigration committee  Go to full eLodgement. In my experience, getting my diplomatic visa here, it was a matter of completing a fillable PDF, with a bar code on the back. That still required printing. Move to a fully agile solution, as we have, noting that you need to do that carefully for big markets

Citizenship and Immigration committee  It's a pleasure.

Citizenship and Immigration committee  Yes, absolutely. Our minister will set an immigration planning level. For example, for our partner program, I may be allocated—these are just figures for the purposes of an example—50 places. I may get 1,500 applications.

Citizenship and Immigration committee  The minister sets our immigration program yearly. Once the year is reached, which for us is 30 June, those positions will need to be filled.

Citizenship and Immigration committee  Yes, we do. It's often demand driven. For example, my catchment includes Mexico and some Central American countries, so those forms are available in Spanish. Our eLodgement system was first designed in English, but simplified Chinese will be part of our build for the introduction

Citizenship and Immigration committee  Yes, I'd be happy to.

Citizenship and Immigration committee  Do you mean in response to the ImmiAccount status?

Citizenship and Immigration committee  Clients of my department may share some frustrations that clients of the Canadian department have. That's largely to do with our IT system requiring some changes that just say “processing”. In saying that, though, government has allowed for investment to improve that. We will hav

Citizenship and Immigration committee  Not internally, but depending on their circumstances and the visa they've applied for, they can make application to the MRT, which is our migration refugee tribunal. They can make application to that. A good example might be an individual who is a citizen of country X who is marr