Human Resources committee  The blueprint? Wow. The issue for me is that I think the voices of those people who are serving people in housing programs are not heard as often as they need to be. I think that the integration of housing and health and income is critical to ensuring that housing programs, wha

Human Resources committee  Right, and I think that one of the things we have recognized as we've evolved from strictly a housing organization into one that collaborates with necessary services to serve the people whom we're housing—so less focus on the housing, more focus on the people—is that unless we st

Human Resources committee  One thing we've recognized in our process is that we.... Are you talking about my comments around the wait list, and people—

Human Resources committee  Right. We've recognized within our system that the approach we were taking may not have been identifying people's actual circumstances in reality. We were using assessment tools that were giving us a needs assessment score, but they weren't necessarily giving us an indication o

Human Resources committee  Absolutely. You need to have services to meet people where they are, rather than have people fit with a system.

Human Resources committee  Thank you so much for having us here today. I'm going to say a few things that you have probably heard already, because they're important points. Alina just mentioned the value of ensuring that we listen to the voices of people with lived experience, and while this is a slightly