Veterans Affairs committee  That's a good question. It's on the Internet, if they have it. If they don't, we try to get our cards and pamphlets out to as many doctors' offices, libraries, lawyers' officers, and counsellors' offices as we can so that the number is there. We try to spread the word from mouth

Veterans Affairs committee  Yes.

Veterans Affairs committee  When there's a life immediately on the line. John's life is, to some extent, always on the line, but if his life were immediately at risk, we would have to overstep confidentiality. In this case, it would be outside of our service mandate to reach out to Veterans Affairs on his b

Veterans Affairs committee  I suppose. It goes back to John's willingness to even deal with Veterans Affairs. At the end of the day, if he's had it with them, he's not going to seek out their support no matter what we do.

Veterans Affairs committee  Don't let them leave in the first place.

Veterans Affairs committee  Yes.

Veterans Affairs committee  Yes, I think it's something that could easily be done, added into our system. The reason we don't right now is because all of our statistics are provincially mandated, what they want us to keep track of reporting-wise, so we pretty much stick to what we've been asked to report ba

Veterans Affairs committee  Absolutely, yes.

Veterans Affairs committee  I would say it happens a fair amount but probably not as much as it should. As Nora was saying, we're perhaps not recognized as a veteran-specific service. We're not a veteran-specific service, so perhaps if there was some more training given to us, or if we could grow that partn

Veterans Affairs committee  Yes.

Veterans Affairs committee  Yes, absolutely. This year, we're going to be rolling out a text and chat function that some distress centres in Canada have already started, which will allow people to access our services online or through their mobile phones. The other thing, which is separate from the distre

Veterans Affairs committee  No, unfortunately not. I also produce our volunteer monthly newsletter, and in January I had so many volunteers stopping by my office after they spoke to this specific caller, saying that we need to find something for him. He is sitting at home. He has no money. He's barely eatin

Veterans Affairs committee  Thank you for having me here to speak to you today. This is a topic that I'm really grateful to have the opportunity to speak on. I'm really happy to hear that this committee exists and is looking into this topic. I've been with the Distress Centre for three and a half years. I