Citizenship and Immigration committee  The question of “how informed” comes down to not only the relationship that we've struck, but also, as I mentioned earlier, the fact that we're pushing the boundaries on how much we can work with, share with, and try to help the ICCRC and have new ways of looking at things. We h

Citizenship and Immigration committee  Chair, that really comes down to three common areas where we've fostered the relationship and tried to move it forward. The first area is around the complaints process. We have been having conversations with the ICCRC around the length of time it takes to resolve complaints, res

Citizenship and Immigration committee  No, I have not.

Citizenship and Immigration committee  Again, I'll go back to my previous response around what we have been doing, and what we've committed to do going into the future with the ICCRC and being very open about that. Again, it comes down to them creating an environment of stability on the board and within the organizati

Citizenship and Immigration committee  I'm not in a position to answer yes or no, sir, unfortunately.

Citizenship and Immigration committee  I don't have a definitive answer. I think you would need to ask them. We are not aware of any other government department that has contracted with the ICCRC for their services. I leave it to ICCRC to answer that.

Citizenship and Immigration committee  There are two parts to this. One is that we agree that if something is not working, you work to make it better. If that is looking at wholesale policy advice to the government of the day around different models—and I think those are key words—we are and always have been committed

Citizenship and Immigration committee  In keeping with the spirit of my first response, Mr. Chair, any analysis that would be undertaken, and we are willing to do that—

Citizenship and Immigration committee  We feel that the best way to protect complainants in the current structure is through pushing out as much education and awareness as possible. In our last appearance, we talked about anti-fraud, about working with the ICCRC, about how our department undertakes level 1 investigati

Citizenship and Immigration committee  That is a possibility.

Citizenship and Immigration committee  Graduated licensing could be adopted, and in fact it exists today in terms of student advisers at universities.

Citizenship and Immigration committee  I think an analysis can certainly include that.

Citizenship and Immigration committee  Any complaints that come in to the department go into the operations area, and we look at that actually in several parts of our department, including those in our integrity and risk area, who do what's called the level 1 investigation. They're also the group who decides if a comp

Citizenship and Immigration committee  Currently, the department, IRCC, has worked with overseas missions and overseas governments, for example—we just had conversations in the Latin American region—trying to push out an understanding of any pockets of activities by ghost consultants that we or others have picked up,

Citizenship and Immigration committee  What additional measures could be taken? I think there's a host of additional measures. It's not one single measure that will make the best impact. It's going to be a very broad and holistic approach. That's why we keep talking about whether the anti-fraud awareness campaigns goi