Official Languages committee  It was thanks to our recent hiring effort.

Official Languages committee  Yes.

Official Languages committee  If the email is going to only one person, we normally send it in that person's preferred language.

Official Languages committee  If the email is going to a group of people, it is sent in both official languages.

Official Languages committee  We are continuing our efforts to that end.

Official Languages committee  Yes.

Official Languages committee  We are actually broadening our system of communications. For instance, we have instant access to people's reactions on the ground through our ambassadors' network.

Official Languages committee  We measure our success at different levels. We have a team on the ground measuring progress. Team members carry out sampling to see whether [Technical difficulty] in terms of the active offer of service, to check whether agents are doing it, but also—

Official Languages committee  Precisely.

Official Languages committee  Yes.

Official Languages committee  Yes.

Official Languages committee  That is correct.

Official Languages committee  Actually, the answer is education and training. It's necessary to introduce students to French and English language learning at a very young age and to give young people opportunities to continue speaking both languages. That also ties in with our community-based efforts. It's im

Official Languages committee  At Air Canada, agents can take training in the language of their choice. I'm not sure why someone in Quebec City would be sent to Toronto. I would have to check with Jazz on that.

Official Languages committee  It is on the third line.