Citizenship and Immigration committee  This has been a very challenging issue for us to deal with as a board, and we tried to provide insight to the committee in an honest way about how the resolution was put together. It is one where the timing of the resolution overlapped with the timing of this committee as things

Citizenship and Immigration committee  I often tell potential clients that filing an immigration application is a lot like doing your taxes. The information is all out there on websites, in regulations, in law, but trying to make sense of it in terms of your own personal situation is not always easy.

Citizenship and Immigration committee  Many people just want someone to handle it for them.

Citizenship and Immigration committee  Or they don't have the time or the expertise or feel they have the capability to do it.

Citizenship and Immigration committee  I can't speak to the reason why everybody would need to hire someone. I can tell you from conversations I've had with clients in my office that it's usually a combination of confusion around the rules, the complexity of the system, and the many different categories and the way th

Citizenship and Immigration committee  That could be part of it as well. It would depend on your client base.

Citizenship and Immigration committee  Could I add a very quick point?

Citizenship and Immigration committee  I'm sorry to interrupt. If a complaint is made, the member is responsible for all actions of that staff member or that agent.

Citizenship and Immigration committee  Yes, I'm a practising immigration consultant so I can speak to that. It is the case, though, that the applicant is punished for indirect or direct misrepresentation. The idea that you've proposed is possible, but it would require the applicant to become aware of the misrepresenta

Citizenship and Immigration committee  I think the biggest challenge with our governance structure right now is simply that it creates situations such as we have this year, with a huge influx of new board members coming on all at the same time. That can be a challenge. We don't have any specific solution to that prob

Citizenship and Immigration committee  As board chair, I'll speak to that. We're a Canada not-for-profit corporation, a federally incorporated not-for-profit, so our governance structure is determined by that act, and our bylaws flow from that. Our board constitutes 12 elected members of licensees—RCICs who are elec

Citizenship and Immigration committee  We're always interested to hear ideas about how to—