Public Accounts committee  That activity, uncovering those, led to more appeals, and that was a factor—not the only one, but it was a big factor in that growth in the inventory.

Public Accounts committee  I won't be able to respond to every individual case that you raised here, as you can imagine. I get some letters myself from taxpayers giving us feedback. I have to be honest and say that more of them are negative than positive. I guess what I would say is that we are striving

Public Accounts committee  The first thing I would say of a general nature is that the minister has received a pretty clear mandate from the Prime Minister to improve service at the agency, the service that we provide to Canadians. While there have been occasions in the past where some people have felt th

Public Accounts committee  That covers part of it. I might express it slightly differently, but yes, there was a time when the agency started to focus more on auditing, certainly in the area of tax-gifting shelters that I had mentioned earlier, where people were engaged in avoidance activities.

Public Accounts committee  Thank you, Mr. Chair. It is an honour to appear before the committee in my capacity as Commissioner of the Canada Revenue Agency. I am accompanied by Mireille Laroche, Assistant Commissioner, Appeals Branch. Ms. Laroche is responsible for the objections program. In my first sev