Industry committee  We can in aggregate. That's what we share with our telcos around those calls as well as with the RCMP and the Canadian Anti-Fraud Centre. We share aggregate information about campaigns we're seeing, campaigns the telcos are seeing. To your specific question earlier, I'm well fam

Industry committee  I understand what you're aiming at, and it's what I want too. On an airplane recently, I was speaking with an elderly woman, and I asked her if whether it might be helpful to have students discuss these things with older people, or whether some other approach of this kind could

Industry committee  Absolutely, and thanks for the question. All the major providers, and even some of the smaller providers, participate in a couple of different working groups at the staff level so that we have the right technical folks on board and the right regulatory folks on board. When neces

Industry committee  The telcos are definitely very actively engaged with us at the more senior levels. Obviously, that's at your discretion to make that more public and ask them to inform their consumers more. I will say, as I've mentioned before, that of all the different partnerships we have, the

Industry committee  On the first part of your question, on the telemarketing side we receive about 3,000 complaints a month. On the spam side—that's your SMS texts or emails—we get about 5,000 a week. We are not shy on complaints. You're right. Canadians consistently under-report. They are either e

Industry committee  No problem. I think what's important is that we do engage various levels, including Joe and Jane Canadian. We try to get that message out through some of our government partners, but we also talk to industry associations. I speak a lot at various conferences, as Ian said, but w

Industry committee  It's in our annual do not call list report. To date, we're at about $11 million over the last 10 years. In the past year it's been about $600,000. I think the point to make here, and what Ian was alluding to, is these are the administrative monetary penalties that companies have

Industry committee  No. There's nothing official, as Mr. Scott has indicated, but we continue to work with our law enforcement partners to the best of our ability. We would welcome that change. We welcome that recommendation.

Industry committee  It's always more money. I think our challenge is that we share a lot of aggregate information with law enforcement partners—municipal, provincial and federal. For us to say, okay, here's a campaign with very specific details, we are unable to do that on any of those levels. I'm

Industry committee  Absolutely, and that's a really great question. I'll go back for a little bit of clarification. Fundamental to the list is that telemarketers have to buy the list of numbers to ensure they don't call Canadians, so I think you're right. Most Canadian companies that are legitimat

Industry committee  I can't really answer your telco question or make the connection there. On the AMP side and the investigations that we make, it's important to note that under our civil regime, administrative monetary penalties are to promote compliance versus to be punitive. That is very clear i

Industry committee  Absolutely. Definitely, keeping our websites up to date is a constant battle. We certainly have taken measures on the anti-spam side, which is my wheelhouse, as well as the email side. We're revamping our telemarketing website as well so if someone types in “telemarketing call”

Industry committee  I'll just add one comment to that, to your volume question. The 84,000 complaints are not validated complaints. That's what comes in to the national do-not-call list operator, and they say, “Here are your complaints for this year.” We get them on a weekly basis nonetheless. Tho

Industry committee  In my role as the enforcement officer of CASL, the private right of action actually doesn't affect me. It provides another opportunity for Canadians to pursue complaints or activities that they disagree with. As chief compliance and enforcement officer, the PRA really doesn't aff

Industry committee  I would agree with that.