Public Accounts committee  If I could answer, yes we are. We have completed the root cause analysis. We did post, in the fall, a number of—

Public Accounts committee  No, they aren't. Where they're marked ongoing, they are still ongoing.

Public Accounts committee  From the departmental report, we do have service standards across the board, in terms of our services. We do feel that we owe it to employees to be able to—

Public Accounts committee  With our last public dashboard, which was posted a week or so ago, we were meeting service standards 60% of the time.

Public Accounts committee  Yes.

Public Accounts committee  I would like to see continuous improvement.

Public Accounts committee  I think it's realistic to assume we should probably maintain 60%, if not improve.

Public Accounts committee  I would hope there would be more improvement, given the number of initiatives that are under way, but it would be impossible for me to quantify that number today.

Public Accounts committee  A significant portion of the funding we have this year is to maintain and increase our staff augmentation.

Public Accounts committee  Yes. It's particularly for the HR capacity that we continue to grow. We also have expenses for technology, including for the vendor, IBM.

Public Accounts committee  I don't have the specifics with me, but we can provide them to the clerk in writing.

Government Operations committee  Certainly. Thank you for the question. We have been working very closely with the Treasury Board Secretariat and with departments and agencies across the government to follow up on the recommendations from the fall report. We have been looking at key root causes. We did set up a

Government Operations committee  We've also made some improvements with regard to client service. We've expanded our client contact centre by hiring 200 public servants in Gatineau to be able to take calls and to receive forms from employees. We've ensured training on all of the available systems related to pay—

Government Operations committee  That target is one that has been in place and will continue to be in place. We need to manage our work to be able to move as close to that as we can, as quickly as we can, to reflect a steady state.

Government Operations committee  That would be aspirational, for those service standards that have been published, particularly for maternity, parental, and disability benefits.