Government Operations committee  In terms of the capacity within PSPC, our estimates are that we can comfortably handle about 80,000 new transactions every month. As the minister says, tracking our progress against that, we've been reporting through our public dashboards for the last number of months the number

Government Operations committee  What we are doing is calling on the satellite offices, along with a number of external hiring processes. The Clerk of the Privy Council put out a call a number of months ago. We have been recruiting. We've worked with the unions to bring back retired compensation advisers, and we

Government Operations committee  We do have certain assumptions around productivity that we've tested with the staff on the ground and with the unions. Obviously, more complex transactions such as terminations take more effort, and others, such as name changes, require less. We do have metrics around time to pro

Government Operations committee  Absolutely, and as we look at better modelling of our workload in the network, we are taking into account a number of issues related to seasonality, such as tax season and summer student hiring. We had assumed that for collective bargaining we could create a dedicated unit of 65

Government Operations committee  We take a number of approaches. There are formal courses that are available and classroom training that is available to compensation staff. There's also a lot of an on-the-job component as well. What we have found is that if clerical staff are brought on at lower levels, as oppos

Government Operations committee  As an update on the way we work with IBM, earlier this year we did update the contract on the technical side to move to a managed service approach, whereby we are giving them certain tasks with expected outcomes to deliver, as opposed to the piecemeal, modular approaches that had

Government Operations committee  Thank you for the question. I think it's important to underline that deputy ministers and heads of HR, chief financial officers, are well aware that emergency salary advances and priority payments must be made available to staff who come forward with hardship issues. No one shou

Government Operations committee  Thank you for the question. I think it's very timely that we've recognized, through the integrated team, that in terms of communications with staff directly, whether they're affected by pay issues or they are managers, we need to do a better job of equipping everyone with the kno

Government Operations committee  In the interest of time, I hope I can do justice to the—

Government Operations committee  We'd be happy to follow up in writing, but essentially we are able to run internal reports related to underpayments and overpayments. That provides us with a bit of an indication as to where there may be problems. As we process transactions as well, overpayments and underpayments

Government Operations committee  Yes, we will ensure that. Building on our experience with tax season last year, we've already begun working with Treasury Board and CRA to make sure we have good public-facing communications around these issues.

Government Operations committee  I am familiar with—

Government Operations committee  I am familiar with this particular case. and it is very complicated; I don't dispute that. For the fact the pay centre has not provided as prompt a reply as possible, I apologize, and I will take that back, Mr. McCauley. That said, as part of the process the minister has outline

Government Operations committee  As you can appreciate with the announcement in the budget of the funding, Treasury Board is now organizing themselves to complete the review of what a future system could look like. These are very initial days. They are looking at appointing a senior lead within Treasury Board Se

Government Operations committee  It would include all of the above. I would suggest that from the Department of Finance perspective, in assembling the budget they're probably looking at this as a bit of a drawdown, so that Treasury Board knows within what sort of envelope they're able to operate and draw down mo