Veterans Affairs committee  The government is looking at legislation to expand the roster of jobs. I believe that nurses are part of that expansion.

Veterans Affairs committee  Yes. It's not really my area, but we have a very elaborate FRP process, where they bid. There's a whole structure around how doctors are chosen, their credentials, etc. We try to align ourselves with some of the major treating facilities in the province. I mentioned CAMH, which

Veterans Affairs committee  We make it pretty easy. We don't make assumptions about the channel by which a client wants to use to come to us. It's easy to say everything is e-formula, etc., but most people don't have a printer or a computer, so we try to have a number of delivery channels. You can even star

Veterans Affairs committee  It's light. It's more for the collection of information. If a worker comes to us and says they were injured in 2012 and their employer never reported it—they reported it to them and went to the hospital, but the hospital didn't...and there are gaps—then we'll send an investigator

Veterans Affairs committee  That's part of society, and we manage our cases as we go along. If there are irregularities in the medical.... If the doctor says the worker has abilities, and the worker says they really can't drive anymore but the employer says they see them driving around, then we take steps.

Veterans Affairs committee  Under our Occupational Health and Safety Act, which is not under the guides of the Workplace Safety and Insurance Board but the Ministry of Labour, if there's an incident at work, it must be recorded. In terms of retention of that incident, I'm not familiar with that exactly, but

Veterans Affairs committee  Yes, dedicated to those.

Veterans Affairs committee  We have it for certain specialties. For this one we do. We have some others. We have a shoulder team here in Ottawa. We have some areas that are particularly medically complex, and we find it to our advantage to have people who are skilled with that. It's the same with the dedic

Veterans Affairs committee  We have a macro and micro type of approach. The macro level is our overall success, as I told you, in terms of return-to-work rates. Return to work is really our game. First of all, it's the worker's functioning, but it's return to work—and that's meaningful return to work. One o

Veterans Affairs committee  Yes, we have work transition services. Their primary role is reintegration into the accident employer, where the worker was injured, but that doesn't always occur for a variety of reasons. After we've exhausted work with the accident employer, then we go to the worker's abilities

Veterans Affairs committee  Yes.

Veterans Affairs committee  We have all levels. We look for success, so we do a job market analysis of where employability is in Ontario and within the worker's geographic region. It has to be a viable plan. Many factors go into it in terms of workers' vocational characteristics. If they are approaching ret

Veterans Affairs committee  That's not part of our suite of packages. I know we have survivor benefits for workers who have been killed on the job. But in terms of the workers and their families, no, we wouldn't typically get involved in that.

Veterans Affairs committee  Absolutely, yes.

Veterans Affairs committee  I'll just stick to the stress and traumatic portion of it, because we have a large population of different types of claims. Stigma is one. We found that access to medical care within the worker's community is quite difficult. Not everyone lives in Ottawa or Toronto. We had diffi