Transport committee  As mentioned earlier, we may have less need for the Government of Canada and Transport Canada on a day-to-day basis. On the investment side, however, it is clear that we will need support. Every one of us has pointed that out. Every airport has its challenges. On the Montreal si

Transport committee  Let's start with the state of the runway. It is not the airline's prerogative to decide whether the plane takes off or not, but the pilot's. Since he has control over his aircraft, it is up to him to make the decision. As for what influence this will have on our activities, that

Transport committee  We are autonomous. Our operations run continuously, all day, all week and all year long. Of course, this is mostly between federal agencies. The role of government is to set policy. We are accountable with regard to our lease and so forth, but in terms of the day-to-day operatio

Transport committee  Yes. I was just saying that it's not between us and Transport Canada when we have an operational issue; it's between us, the airlines and the federal agencies. I wouldn't call the minister if I had an operational issue. That's not why the minister is there; he is there to give u

Transport committee  We have said it before: we were disappointed with the services of one of our carriers who, unfortunately, did not communicate with the passengers and, more importantly, took a long time to recover. We are used to snowstorms in Montreal. We also understand how the networks work.

Transport committee  For our part, in Montreal, we have people on the spot, people wearing red jackets who are called ambassadors. These people are omnipresent in the airport. However, it's nice to have people on site, but passengers still need to get answers. You have to be able to inform people. T

Transport committee  I'm going to talk about Montreal where, as I said, we are used to snowstorms. We have hardly ever lost access to the runways. In my 15 years of experience at Aéroports de Montréal, we have only lost the runways twice. From an airport perspective, when the snow falls at more than

Transport committee  Yes, absolutely. We have internal committees at each of the airports. The mechanisms are already in place. I think everyone will learn from the situation that occurred over the holiday season. In Montreal, apart from the exceptional cases I mentioned, we have everything we need

Transport committee  I give them 10 out of 10. The staff of both agencies were on site and the new technologies were operational. I'll be factual: it was perfect. Everything worked superlatively. The customs officers were there. It worked.

Transport committee  The situation was difficult last summer, there's no denying it. Rather than pointing fingers or looking for blame, we immediately started working together. Everyone must understand that, in the end, it is the passenger who pays the price. We had to start working together immediat

Transport committee  No.

Transport committee  I would say it's better communication between the airlines and the passengers. We've said it, and we've also said it in our committees internally: we need to improve communications by providing more detail. Technology is helpful. Some airlines produce reports and will communicat

Transport committee  Investments have been made to improve fluidity. We have a new version of ArriveCAN that allows people to make their declaration before they leave or to fill it in the plane. Also, on the American side, it is possible to do the declaration in advance. So there have been some techn

Transport committee  Yes, absolutely, as has always been the case. We use the word “ecosystem” because we all work together and we all serve the passengers. Obviously, there have been more of these conversations since last summer. We are, even as we speak, preparing for next summer. As I said in my

Transport committee  We have a lot of direct discussions, one on one, with the airlines and with the Government of Canada. During the forum on November 24, we were able to meet. Those discussions are still ongoing. With the airlines, we have very structured committees. We have made progress. We are