Transport committee  Actually, when it comes to joint ventures and the flight is operated by another company, the airline will pass the buck to the other company. For the rest, it depends. Do all the segments have the same reservation number or not? Where did the glitch occur? For example, was it a

Transport committee  Personally, I think so.

Transport committee  Are you referring to those that are not subject to—

Transport committee  Yes, indeed, under the Montreal Convention, which provides for compensation, in particular for luggage or for personal or financial losses, there are very big differences. People often have to fight in small claims court, and ultimately a judge will determine the compensation to

Transport committee  No, we apply the criteria that are defined. So there's not a wide gap because all instances are listed. European compensation for a flight delayed more than four hours for a distance of more than 3,500 km will always be in the amount of 600 euros.

Transport committee  Not in its current form. The criteria must be much clearer. That is why I said that the people making the regulations must be given clear criteria.

Transport committee  Yes. I think that if some, if not all, of the 15 proposals that we have put forward in the brief are implemented, they will include and protect Canadian passengers as much as, if not more than, what is being done internationally.

Transport committee  I actually think that we are reaching a solution, and we have to ensure that it is fair, and therefore as generous as what Europe has to offer. This solution must also be humane, taking passengers into account.

Transport committee  Well, a compensation system and the systems in place are mentioned, but in reference to the European regulations. However, we are working on the legislation now. So we will have to compare the regulations stemming from the act to see whether or not they are comparable. We persona

Transport committee  Actually, we provide a service that is risk-free for customers, and we work entirely on commission. If we don't win the case, we do not claim anything from the customer, but if we do, we keep a percentage of the compensation.

Transport committee  In our case, it's 25%.

Transport committee  He has to make a living.

Transport committee  It means striking a balance by providing a service that allows passengers not to feel that they are taken hostage. With respect to the events in the past few months, we are very concerned that the passengers felt like they were being held hostage. They had little recourse, little

Transport committee  I would certainly like to answer. When you set up a compensation system, you have to take into account the realities. If something is not attributable to the airline, there are reasons for that. There are also reasons for the contrary. That has to be taken into consideration whe

Transport committee  Actually, a number of measures can be taken, such as examining the impact of the legislation and regulations on the number of delays and cancellations. Travellers who have experienced delays or cancellations should also be surveyed to determine whether they fully know their right