Transport committee  In our case, it's 25%.

Transport committee  He has to make a living.

Transport committee  It means striking a balance by providing a service that allows passengers not to feel that they are taken hostage. With respect to the events in the past few months, we are very concerned that the passengers felt like they were being held hostage. They had little recourse, little

Transport committee  Not in its current form. The criteria must be much clearer. That is why I said that the people making the regulations must be given clear criteria.

Transport committee  Yes. I think that if some, if not all, of the 15 proposals that we have put forward in the brief are implemented, they will include and protect Canadian passengers as much as, if not more than, what is being done internationally.

Transport committee  I actually think that we are reaching a solution, and we have to ensure that it is fair, and therefore as generous as what Europe has to offer. This solution must also be humane, taking passengers into account.

Transport committee  Well, a compensation system and the systems in place are mentioned, but in reference to the European regulations. However, we are working on the legislation now. So we will have to compare the regulations stemming from the act to see whether or not they are comparable. We persona

Transport committee  Are you referring to those that are not subject to—

Transport committee  Yes, indeed, under the Montreal Convention, which provides for compensation, in particular for luggage or for personal or financial losses, there are very big differences. People often have to fight in small claims court, and ultimately a judge will determine the compensation to

Transport committee  No, we apply the criteria that are defined. So there's not a wide gap because all instances are listed. European compensation for a flight delayed more than four hours for a distance of more than 3,500 km will always be in the amount of 600 euros.

Transport committee  Actually, when it comes to joint ventures and the flight is operated by another company, the airline will pass the buck to the other company. For the rest, it depends. Do all the segments have the same reservation number or not? Where did the glitch occur? For example, was it a

Transport committee  Personally, I think so.

Transport committee  Thank you, Mr. Chair. I first want to thank the committee for inviting me to make a presentation. Late Flight Claim is a business that helps airline passengers obtain—simply, quickly and without risk—financial compensation or a refund after a flight has been cancelled or is lat

Transport committee  Yes, of course. WestJet did announce that it would voluntarily refund the airline tickets, but within six to nine months. That's a very long time. So the refunds haven't started yet. On the Air Canada side, to my knowledge, the tickets that are refunded include those for Europe

Transport committee  Indeed, in Canada, the political system and the Canadian Transportation Agency appear to favour carriers at the expense of consumers. And, it's taken a long time to address the issue, whereas in other countries it was done at the beginning of the crisis. There is also a differen