Justice committee  It is disconcerting. To tell you the truth, we haven't seen a lot of other public opinion polling on this, not enough, frankly. We commissioned it ourselves because we see it as a public interest mandate. There would be a lot of value, for example, if maybe the Department of Ju

Justice committee  We're here for you.

Justice committee  Thank you very much. Good afternoon. My name is Jeff Walker. I'm the chief strategy officer at CAA. Let me begin by thanking the members of the standing committee for inviting the CAA to join you today to provide our views on Bill C-46. Our focus of discussion is going to be on

Transport committee  You'd have to unpack the whole puzzle of the extent to which the margins are exactly as they've been described, etc. Again, from our point of view, the case is that the U.S. has this kind of system, the Europeans have this kind of system, and I'm not seeing their systems collapse

Transport committee  I heard about this earlier today. Our impression or our take on this is that it has to be the company that the person has purchased the ticket through that is, if you will, the shepherd of that. It may not be reasonable—let's say it's Air Canada and Lufthansa—for Air Canada to ca

Transport committee  I would be speculating. I think there is some level of disclosure, at least to the people who get compensation. I don't know about public disclosure—

Transport committee  Yes, I think that's fair to say. I think it's fair to say that there's probably more that can be done to inform, but I still think there's utility in having some commonality, and not just in terms of that one example. There's a range of issues and it can get pretty complicated if

Transport committee  Yes. I think the challenge really is that those things are there in some cases, some airlines. Good luck finding them on the website. It's really tough. We had our team go and look for them, and it was a hell of a time to find that stuff. The other thing is that it's case by cas

Transport committee  Informally, for more than a decade and probably since I took over this role, which was seven years ago. For seven years, we've been lobbying for this and talking to people as well.

Transport committee  I don't know that case in detail. What I understand about it is that it wasn't just any travel agency. It was a travel agency that was out of country, and there was some murkiness about what the pricing behind that ticket was. I don't want to comment, therefore, on that particula

Transport committee  To us, the key piece missing from the bill is the implementation measures that will be provided for people in various circumstances when they run into a problem with an airline. We're not necessarily convinced that those pieces have to be put into the bill. We want to make sure,

Transport committee  Thank you very much. My name is Jeff Walker and I am the chief strategy officer at the Canadian Automobile Association, or CAA as most people know us. Thank you very much for having us here today. We're looking forward to speaking today on Bill C-49, specifically as it relates