Official Languages committee  I think that could easily be done. It will require no statutory amendments or anything else. Perhaps we should make a recommendation to the Commissioner of Official Languages. I know he conducts occasional studies on Air Canada.

Official Languages committee  If the purpose of your question is to determine whether it is possible to do a very specific study of customer satisfaction with service in French, I cannot remember whether that has been done or when a similar study was conducted. I believe it can very well be done by the Office

Official Languages committee  That would not be a problem for me. I do not believe that would be discriminatory, since those organizations must comply with the act and currently do not.

Official Languages committee  I understand that.

Official Languages committee  I understand what you are saying. I am answering your question off the top of my head.

Official Languages committee  I think something has to be done, either with respect to the Air Canada Public Participation Act or by extending those measures, as you say, to the entire Official Languages Act. That would not be a problem for me.

Official Languages committee  Personally, I would agree.

Official Languages committee  Yes.

Official Languages committee  I do not get any special treatment. It has happened over the years, in the same way as I learned where the Federal Court was. I now know I have a contact in Air Canada's legal department. Believe me, if you ask Air Canada whether I am one of its favourite customers, the answer w

Official Languages committee  I am not sure I understand the question. Pardon me.

Official Languages committee  All right, I understand. Thank you for your question. I would suggest filing a complaint with the Office of the Commissioner of Official Languages. You do not need to be the person who is denied service. If you observe a breach of the Official Languages Act, you may file a compl

Official Languages committee  It is the Air Canada people who decide where an employee works, as in the case of the person in Wabush, who was a unilingual anglophone. I am not saying it was that person's fault for not speaking both official languages.

Official Languages committee  What I am saying is that Air Canada should not have put that person in that situation. Do you understand? It would not necessarily be fair to go and find and blame that person. You could ask if that employee is aware that Air Canada has an obligation to serve its customers in bo

Official Languages committee  Personally, without knowing Air Canada's system, I would say yes.

Official Languages committee  I think that should go through a central place. Since the Official Languages Act protects rights, the complaint is the instrument that triggers the entire process, whereas I believe everything should go through the Office of the Commissioner of Official Languages.