Official Languages committee  I cannot answer that, and I will tell you why. Air Canada is not required to provide service in both official languages across Canada. It is required to do so in certain regions, such as Quebec and Ontario, and at certain airports, those that receive more than a million passenge

Official Languages committee  I have represented myself in most cases. I learned the law in my living room by spending entire nights and weekends reading documents. I have had to spend thousands of hours studying the subject. When we appeared before the Supreme Court of Canada, we were represented by lawyers

Official Languages committee  To date, I would say a few.

Official Languages committee  I do not really want to go into the detail because, every time complaints are resolved amicably—

Official Languages committee  Yes.

Official Languages committee  I always use the same contact. As I said earlier, I do not want to reveal that person's name. It is a person with whom I have been in touch over the years, and that makes it easier for me. The other option would be to go onto the Internet and look for Air Canada's legal services,

Official Languages committee  I would not put it that way because it would not be accurate.

Official Languages committee  I was born in 1967. I am not sure about what happened in 1969.

Official Languages committee  Yes.

Official Languages committee  I am bilingual. I am fully bilingual, but I am also completely francophone.

Official Languages committee  Yes.

Official Languages committee  Yes.

Official Languages committee  Yes. That is what the Commissioner of Official Languages has acknowledged.

Official Languages committee  Air Canada acknowledges it as well.

Official Languages committee  We have not yet received a response concerning the “exit” sign. However, we have received one regarding Air Canada Cargo.