Official Languages committee  In recent months, I have called them when I received the report.

Official Languages committee  No, I call Air Canada.

Official Languages committee  That is what I did recently. Here is another specific example concerning Air Canada Cargo. I took something to Ottawa airport and noticed that the signs in the parking lot were in English only. In addition, the exit doors inside the airport were marked “exit”. Since that bothere

Official Languages committee  Air Canada acknowledged that the signs should have been bilingual. I called Air Canada to see if there was a way to resolve the matter amicably, but I have not yet received an answer. I am waiting for Air Canada's call. That is what is happening for the moment.

Official Languages committee  No.

Official Languages committee  Yes.

Official Languages committee  Thank you for your question. I think it has to be a mixture or combination of what the Commissioner of Official Languages proposed. With respect to enforceable agreements, I know perfectly well there have been agreements over the years between Air Canada and the Commissioner of

Official Languages committee  She knows I am right. We are right.

Official Languages committee  The fact remains that it is difficult to complain. It is so difficult that I challenge you to look at the case law and see who else but my wife and I has filed suit against Air Canada. Why does nobody do it? Because it is too difficult.

Official Languages committee  Based on what I have seen, they are virtually the same. However, as I said, I do not have any scientific data to prove that.

Official Languages committee  Yes.

Official Languages committee  Yes, people have called me at home, since I have been through it all, to tell me that Air Canada has violated their rights and to ask me whether I can help them. In fact, I have helped people by telling them what process they should follow and what they should do. So people have

Official Languages committee  I think we may never see any complaints, but there are a lot more violations than complaints. That is for sure.

Official Languages committee  On that point, I think there is a difference between institutional bilingualism and individual bilingualism. In the case of institutional bilingualism, the institution itself must provide services in both official languages. However, I think it would be difficult and perhaps soci

Official Languages committee  Service is provided in both official languages in many instances, such as boarding announcements and those kinds of things. It can be done. Are there a lot of breaches? Yes. Should we give up because it is too difficult? The answer is no. I am sure that, if Air Canada were a cro