Public Accounts committee  I'm not familiar with the exact fee, so I'll have to get back to the committee about what the fee structure is for replacement and emergency passports abroad. Global Affairs Canada is a service provider for Passport Canada in terms of the provision of passports abroad. Domestical

Public Accounts committee  I'll have to look into what the exact fee structure is.

Public Accounts committee  I'll have to get back to you with the date of when it was created, but it was created by Global Affairs Canada in consultation with stakeholders to provide greater clarity about the list of services that Canadians could expect as part of the consular service. Sorry, the other que

Public Accounts committee  The approach we've taken to communicating with Canadians is to look at the kinds of information that they will need in order to travel safely abroad, the kinds of services they can avail themselves of, and the kinds of information that they should factor into their travel decisio

Public Accounts committee  Yes. I believe the projection comes from the fact that the consular service fee of $25 has remained the same, irrespective of whether it was a five-year or a 10-year passport that was issued. The move to the majority of Canadians taking on passports for 10 years leads to a signif

Public Accounts committee  We have specialized travel advice for different types of communities that might find themselves in a particular context where they should be alert for potential threats to their safety or well-being. That can include young people travelling in some places, elderly, LGBTQ. There a

Public Accounts committee  As you know, the Auditor General found that we should be reviewing the fee. It is part of the fee that is charged within the overall passport fee, so we'll be working with IRCC and with Treasury Board as part of the review process that the Auditor General has recommended. The c

Public Accounts committee  The current standards for visiting Canadians in detention vary according to region. For example in the United States, which has a particular set of prison standards, the standard is 12 months, whereas in another region we would visit every three months. We have three-, six-, and

Public Accounts committee  Yes.

Public Accounts committee  No. I think it is important to have that initial contact so we understand the full range of circumstances. It's often not possible to know that from a paper file. It is important to have a conversation with that individual to hear what their experience has been.

Public Accounts committee  In some cases, where you're confident that you can have a telephone conversation and that standards will be respected to allow that person to have a frank discussion with you, then I think we could look at that. That is certainly the practice, for example, in a place like the Uni

Public Accounts committee  That is already the practice, but we would look at making sure that our service standards outline that clearly, so that Canadians have expectations about what service they can expect.

Public Accounts committee  Consular services apply to Canadian citizens, so permanent residents are not recipients of the same kinds of services. However, in cases of crises, emergency, or where there are humanitarian considerations under way, we do our utmost to help.

Public Accounts committee  Consular services are provided to Canadian citizens, not to PRs. I would have to look into what the process would be for a permanent resident who needed to access documentation. It is a separate process, one that is treated in a different way.

Public Accounts committee  Yes, I can answer that. You're right, there are a couple of different parts to it. One is training, and that's training offered not just at headquarters but also abroad. This is specialized training in targeted missions where there are particular issues of mistreatment, and also