Human Resources committee  There are some very terrible scams, phishing types of scams. We do consumer alerts, and through our partners and social media, we try to raise awareness with consumers so that they identify and understand that those are bad, those are scams, that CRA doesn't work in that fashion.

Human Resources committee  Well, thank you very much for the offer. We have information on everything for everyone. Because every person makes a financial decision every single day of their lives, it's important for us to package information. We have articles that you can disseminate through your householders, for example.

Human Resources committee  The approach we're taking at FCAC.... We're a very tiny government agency, so we do print materials and disseminate through community-based organizations or others. Through my national steering committee, one member is the executive director of the family resource programs. She has 500 organizations, I believe, within 2,500 communities.

Human Resources committee  I'm sorry if I'm not understanding properly, but yes, we look at other countries and how they address financial literacy. Fifty countries have financial literacy strategies, and we in Canada are actually seen as leaders. Our strategy won a finalist award last year in an international situation because it was inclusive and had simple goals.

Human Resources committee  We do have a national strategy on financial literacy. It has three broad goals: to help people manage money and debt; to plan and save for their future; and to protect themselves against fraud and financial abuse. In my three years in this job, we have actually developed two national strategies.

Human Resources committee  Yes.

Human Resources committee  We fielded the financial capabilities survey in 2009 and 2014. We saw some improvements in some areas. More people were saving for their kids' education, but people still said in 2014 that they didn't know how much to save for retirement. Not as many people as we would like were saving for retirement.

Human Resources committee  Thank you very much. It's a pleasure to be here and to answer the question. Regarding elder abuse, we define financial abuse—and it is the most prevalent form of elder abuse—as being someone who is close to you or a family member taking money from you. Financial abuse is generally done by someone who is close to you.

Human Resources committee  I want to begin by thanking you for inviting me to join you today. It is my pleasure to talk to you about what we are doing at the Financial Consumer Agency of Canada, and more specifically about how our financial literacy work can help with today's discussion on income security.